Xerox 5325 Scan to USB Error

[mrfuser]

Can't get the 5325 to scan to usb for client. Says 116-324 error when we try after it tries to read thumb drive.

Is there a specific drive we must tell them to use?

Thanks

Kelly

[Corder]

Can't get the 5325 to scan to usb for client. Says 116-324 error when we try after it tries to read thumb drive.

Is there a specific drive we must tell them to use?

Thanks

Kelly

You can try FAT32 formatted empty non-system flash drive. If the problem still persist than you can try the next:
1. Try to pull out and reinstall all DIMMs (system memory and page memory). It must be done while machine powered off of course.
2. If the problem not goes away you can try to do Delete All Data procedure. Go to Maintenance / Diagnostics > Delete All Data > Start. The machine will restart.

[DFM914]

Solutions for : Fault Code 116-324: A System Controller Error Shut Down the Processor

Related Fault Code: 116-324 Solutions ranked by relevance:

1. Delete the Job Data From the Print Spooler, Restart the Printer, and Then Try to Send the Job Again
2. Disable the PostScript Pass Through Option in the Print Driver for a Microsoft Windows OS
3. WorkCentre 7120/7125: Power the Printer Off and On
4. Manually Upgrade the Printer Software (Firmware) Using CentreWare Internet Services (CWIS)

You may want to consider upgrading system firmware if it is still having a problem.