In a typical large organisation there’s nothing simple about printing.There’s all of the printing, copying, faxing and scanning your employees do: whether in an office, shop, warehouse, factory, at home or elsewhere. There’s all of the bulk and professional printing carried out by your own print rooms and by external commercial printers. The machines in use across your organisation for printing, copying, scanning and faxing have become complex networked devices, part of your IT infrastructure whether they’re formally managed by IT or not.
How confident are you that your organisation is managing this complex environment efficiently and effectively across your whole enterprise?
Who’s responsible for print in your organisation?
We asked Coleman Parkes Research to survey 400 senior decision-makers in finance, IT and other relevant business functions to find out what organisations like yours are doing, how well they’re managing, and whether they’re looking to make improvements.
We found that fewer than one third of those surveyed have a single person or role responsible for managing and maintaining print services at enterprise level. The majority distribute responsibility for print services by country or region (25% of those we surveyed), by print environment (19%) or both (28%).
This is hardly surprising. Multinational organisations often break down responsibilities regionally And print technology developments – from standalone to networked devices, from distinct to multifunctional devices, from expensive to inexpensive – have tended to create a confusion of local responsibilities; nowadays decisions for different devices or environments aresplit among IT managers, site or facilities managers, department heads and procurement.
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