Lexmark International undertook a master data management (MDM) program when it realized that*its systems could not give decision makers the answers to the questions they were asking about the*business. The MDM team designed an ambitious program that can serve as a model for MDM*leaders who must plan their own initiatives.
Key Findings
Recommendations
- Don't simply seek a senior executive to sponsor the initiative; find one who will actively*participate throughout the life of the program.
- Embed the MDM discipline in business processes. MDM is an integral part of transactional and*operational processes so that people cannot circumvent them or change data in a subscription*system without doing so in the MDM system.
- Measure results as a way to improve the implementation. To improve decision making, the*MDM team defined clear data quality metrics, which are used to measure progress at regular*intervals.
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