Had a call a couple of weeks ago for a copy quality issue at a municipal customer and found a broken charge wire on the grid of a Kyocera 5050. The charge grid was replaced and the unit thoroughly cleaned, including the wiper on the registration roller. The unit was coming due for a PM so informed the customer we would be back the next day to do the full PM. Since they were in the midst of they budget cycle they requested that we delay it for a few days until they were done printing their budgets and proposals. OK! Returned 3 days later as requested to do the PM and found the paper dust accumulated on the registration roller cleaning assembly as shown in the attached pix. They had run 6,300 pages in the three days and this is what it looked like. We also have had an increase in the number of calls for "squeaks" only to clean bushings of "paper dust" and re-lube them to solve the squeak.
Anyone else seeing this problem?
Anyone else seeing this problem?
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