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  • ukyo
    Technician

    50+ Posts
    • Aug 2008
    • 51

    #1

    TIP

    Hey techs, do you receive tips (like cash of any amount) from your clients after doing service?
    - Here in my area, it's very, very seldom..
  • cobiray
    Passing Duplication Xpert

    1,000+ Posts
    • Mar 2008
    • 1199

    #2
    Never, not once. Not even an offer. Are we talking a lot? Enough to by lunch?
    the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
    Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
    Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

    Comment

    • 10871087
      Service Manager

      1,000+ Posts
      • Jan 2005
      • 1143

      #3
      occasionally bite to eat at one of our restaurant accounts or a cup of coffee but NEVER CASH. Back in the day you could get a drink during an office Christmas party but that was only once a year and those days are long gone.

      Comment

      • petrus
        Trusted Tech

        100+ Posts
        • Feb 2008
        • 155

        #4
        for me when I am going out station its a many time I ve given a tips.
        after the problem are solved then they will hand over.even they already pay for the company i work.

        Comment

        • OMD-227

          #5
          Never cash.
          I get plenty of other items though.....
          Christmas time is a goldmine around here.... clients always giving away stuff. Got many presents last year.
          Have many clients who make Home-Brew or Wine.... usually get several bottles each visit.
          Almost all places offer a coffee and something to eat. If I time it right, I can get to some clients at their morning tea break.... food and drinks everywhere!!!
          Got a full Mudcake at a school today to take home, that was great!!
          Get many discount vouchers to use in their shops, when at their Head Office on a call.
          See guys.... It pays to be nice to the clients.... they will remember you!!
          Ha Ha!!! I love what I do!! Not an ass-kisser, just doing my work, while being professional & nice.

          Comment

          • Baphomet
            Copier Technician

            250+ Posts
            • Aug 2008
            • 293

            #6
            It would be odd to either offer or receive a tip in this profession. Gratuities are offered when a personal service is rendered. Someone carried your bag or your groceries, brought you your food to your table, fixed up your hair, trimmed your toe nails, etc ...

            I have never been offered a tip in this business. However, when I was a pizza delivery person I made a killing in tips.

            Comment

            • JustManuals
              Field Supervisor

              5,000+ Posts
              • Jan 2006
              • 9838

              #7
              Back in the day when I worked for Unisys and HP I used to get a lot of tips from home customer's, people where I replaced a motherboard or HD or something to get them back up and running. Even in the poorer areas like the Bronx, I used to get tons of tips between $5 and $20. Anytime a service person comes to my house to do something I always not only tip them, but offer them a drink (non-alcoholic) or a snack, I offer to put the tunes on, whatever I can do to make their job easier.
              In another lifetime when I was a Plumber, I wish I had a nickel for every house I went into where I was all sweaty or hot and the customer never offered me a drink. I could've retired by now.
              People just don't think.

              Paul@manuals4you.com

              Comment

              • Dusterman
                Technician
                • Mar 2005
                • 20

                #8
                tips ..................tips ............hmmmmmmmmm

                Well now that I think about it .............yes we gotten some tips !
                .
                Usually choclate.................
                .
                It was funny though when my minor son came dragging home a very nice bottle of wine from a client ......... for me of coarse ..........
                .
                So ................. a plumber huh ?????? now I know the rest of the story !
                [ sorry Paul Harvey ]
                .
                BTW ........... land of chocolate ........... send chocolate ..........
                .
                Let's all be safe out there !

                Comment

                • fixthecopier
                  ALIEN OVERLORD

                  2,500+ Posts
                  • Apr 2008
                  • 4714

                  #9
                  Lets see, my best hook up came from retention guys, the ones who talk you into reenlisting in the army when your time is up. They have lot's of goodies. I got my best haul from pointing to the really nice embroidered polo style shirt I was wearing, that one office had given me, while in the office of another enlistment officer. Not to be outdone, the guy goes to his storage and returns with a huge gym bag filled with a sweatshirt, a three season coat, two tee shirts, golf shirt, hat, ink pens and coffee cup.
                  At the start of a new contract one year, I had a unit begging for a new copier. I told the commander I would get him the first machine off the truck, and a week later he had a half gallon of tequila waiting for me.
                  I have a leather pistol holster that Special Forces had made in Kabul, a pentagon shaped coin made after 9-11, lots of coins and pins and other small stuff. No cash .
                  Best one was a sergant major I was friends with, "made up an award for my copy repair service" had his commander sign it, mounted it to a nice wooden frame and mailed it to my boss. I had no knowledge of it, but got big points at the shop.
                  The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                  Comment

                  • E Winter

                    #10
                    I only have a few clients who give me a tip - guess that's just not ususal if you are working with non-private clients. Whatever - I'm happy as long as I get my coffee

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22997

                      #11
                      Surprisingly few customers figure this out:

                      If you make my life easy, I will go way out of my way to help you out.
                      If you make my life unpleasant, I won't stay that extra 15 minutes to re-check everything.

                      One particular customer always had a cup of my favorite black tea hot & waiting for me, a cleared off workbench, and lots of room to work. It was heaven.

                      Another customer invited me to a wildlife cooking contest each fall. Each employee prepared a wildlife dish (i.e. grilled venison chops), and each participant voted on their favorite dish. The winner got two addition vacation days whenever they wanted them. I had quite a difficult time deciding which dish to vote for since they were so delicious. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • laserman06
                        Conservative in Exile

                        250+ Posts
                        • Dec 2007
                        • 323

                        #12
                        Last company I worked for I had a customer that would always give me a box of Belgian Truffles. I have another company now that when I go into fix their copier I get a sample bag of their products.

                        I really do not expect a tip, however a simple thank you will do. I have customers who don't even do that.
                        The family that prays together, stays together!
                        Smile God created you and He doesn't make mistakes!

                        Relax, God IS in control!

                        Be still and know that I am God
                        Ps 46:10

                        Comment

                        • ToshibaTech
                          Senior Tech

                          500+ Posts
                          • Apr 2007
                          • 580

                          #13
                          The only tips I get are ones like "yeah I can tell you what's wrong with it, it's jamming --everywhere--" or "i think it might be the rollers" or "watch out, that stuff can get you dirty"

                          eh... I guess it is the thought that counts, but their tips really aren't that helpful.
                          I will not give you service manuals or firmware.

                          Comment

                          • redime

                            #14
                            Originally posted by oronocova
                            The only tips I get are ones like "yeah I can tell you what's wrong with it, it's jamming --everywhere--" or "i think it might be the rollers" or "watch out, that stuff can get you dirty"

                            eh... I guess it is the thought that counts, but their tips really aren't that helpful.
                            "I think its the drum ..."


                            Nope, actually its your scan glass like ive instructed you 5 times on, you need to clean it!

                            Comment

                            • DadO
                              Trusted Tech

                              Site Contributor
                              250+ Posts
                              • Dec 2007
                              • 401

                              #15
                              Lots of people at my place think this way : "why should i give him a tip or anything?
                              He will take it from me anyway...."
                              There is an people who will offer u everything. Iw worked at one construction company, can say its an big company but they work enough. They have containers for office .
                              When i finished my work worker who worked in that ofice offered me an beer!
                              I asked him is it prohibited? He answered me in stile of "who will know" .

                              At one point while we had "normal" conversation door was opened and i recognize his boss. I saw he was little bit angry. I was thinking What now...what will he say.
                              He say :"whats this?u drinking during work time?!Give me one and i will pretend i didn't see anything. !!

                              Comment

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