How many can you come up with?

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  • andy1mack
    Senior Technician
    • Jun 2010
    • 17
    #1

    How many can you come up with?

    Years ago I started this with other techs in our office, schools and so on. I used to have hundreds of these but I guess the fedron finally got to me. I'd like to see others input - might be fun. (Just joking about the fedron - is that stuff even legal anymore?)

    YOU KNOW YOU'RE IN TROUBLE WHEN...

    The customer asks how the wife and kids are.

    The print job comes out in Japanese

    The technician asks "Any messages?" (yes, before cell phones)
    Tags: anymore, before, business, cell, clx-3175fn, customer, even, failure, flush, input, job, laptop, lef, legal, life, messages, mrwho, nas, office, ops, paper, parts, phones, print, printing, ricoh 3260, schools, size, sleeping, started, technician, techs, trouble, used, waste toner, wrong
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22599
      #2
      Originally posted by andy1mack
      ...YOU KNOW YOU'RE IN TROUBLE WHEN...

      The print job comes out in Japanese...
      How about Korean?
      The service call read "jams when printing". So I had been there for 20 minutes, jabbering away, and I ask this nice elderly gentleman to send a print job. When he does, the machine displays "Paper Mismatch". My customer has loaded "Letter" size paper in his Samsung CLX-3175FN/XAA, but has programmed the tray as "A4". So I program the machine for 8 1/2 x 11, and I ask him to re-send. Now I get a page of non-ASCII characters, that looks a little like Chinese, maybe Japanese.

      So I walk around his desk to get a glance at his laptop. It's a Windows XP OS but I still can't make anything of the characters. Now I realize that he hasn't said a single word to me. I think he might understand a little bit of English, but doesn't speak any. (Duh! No wonder he's not so talkative!)

      So what I really need here (other than to speak his language) is an Auto A4 setting, so these A4 size print jobs are automatically converted to letter size paper. I call the Samsung hotline to hear "No, that's not an option on that model...".

      I've got the print driver on my laptop, and I'm clicking through the options when I realize what I need to do. I set up my laptop next to his, and I tell him (and stupidly mime) to follow the same clicks on his laptop as I do. So I click, He clicks. I click, he clicks. We finally get to the Fit-To-Paper option and default to it. It works perfectly. As he's closing out screens I see Yahoo (Korean) in one of the windows.

      So I'm leaving, and considered that I didn't understand a single word he said, overall it went pretty well. At the door his daughter says "So did you get that problem fixed?" (Duh! His daughter speaks both English and Korean perfectly! I sure could have used her help earlier!)
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • SCREWTAPE
          East Coast Imaging

          Site Contributor
          2,500+ Posts
          • Jan 2009
          • 3396
          #3
          ...YOU KNOW YOU'RE IN TROUBLE WHEN...

          When your wife gives you that 3 second stare!

          Or

          Calls you by your first name.
          Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

            Comment

            • D_L_P
              Self Employed

              1,000+ Posts
              • Oct 2009
              • 1196
              #4
              ...YOU KNOW YOU'RE IN TROUBLE WHEN...

              You realize your cell phone has been off and when you turn it on see there are a half-dozen new voice messages...

                Comment

                • fixthecopier
                  ALIEN OVERLORD

                  2,500+ Posts
                  • Apr 2008
                  • 4712
                  #5
                  you hear the phrase "it is doing it again" followed by the name of one of your most dreaded customers.

                  when you are almost to the call, your shop calls to say you left your parts on the counter.


                  as you look for that one special tool you need, you remember leaving it somewhere else.


                  you misquote the price of a part, quoting the customer what you paid for it.


                  the customer says "it didn't do that til you worked on it."


                  you can't really hear the noise they want you to make go away.


                  you have to ask the customer questions about the machine because you have never seen it before.



                  when you start to explain how it works, you get that "deer caught in headlights look"
                  The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3946
                      #6
                      ...YOU KNOW YOU'RE IN TROUBLE WHEN...

                      You drive just over 200 miles (one way) to a remote office to help a tech out, work until 7 PM, get home at 11 PM, and realize the following morning that you left your laptop in said tech's car.

                      (I did this about 2 years ago. )
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                        Comment

                        • CopierTechofOmens
                          Agitating Artificer

                          250+ Posts
                          • Jan 2009
                          • 268
                          #7
                          ...YOU KNOW YOU'RE IN TROUBLE WHEN...


                          You get onsite to realize you left your tools at the shop...

                          I realize I have a letherman in the glove box and manage to do an entire machine cleaning using some paper towels and water from the sink nearby. They never knew...
                          sigpic

                            Comment

                            • mrwho
                              Major Asshole!

                              Site Contributor
                              2,500+ Posts
                              • Apr 2009
                              • 4302
                              #8
                              ... when you empty part of a waste toner bottle onto the customer's toilet... and flush without taking proper precautions. Man, happened to me once and it was nasty!

                              PS: What's "fedron"?
                              ' "But the salesman said . . ." The salesman's an asshole!'
                              Mascan42

                              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                              Ibid

                              I'm just an ex-tech lurking around and spreading disinformation!

                                Comment

                                • KenB
                                  Geek Extraordinaire

                                  2,500+ Posts
                                  • Dec 2007
                                  • 3946
                                  #9
                                  Fedron is a rubber rejuvenator chemical that is used to clean / condition rubber feed parts.

                                  Nasty stuff!
                                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                    Comment

                                    • mikadonovan
                                      Senior Tech

                                      Site Contributor
                                      2,500+ Posts
                                      • May 2008
                                      • 2935
                                      #10
                                      Originally posted by CopierTechofOmens
                                      ...YOU KNOW YOU'RE IN TROUBLE WHEN...


                                      You get onsite to realize you left your tools at the shop...

                                      I realize I have a letherman in the glove box and manage to do an entire machine cleaning using some paper towels and water from the sink nearby. They never knew...
                                      Had to do that before, too. Gotta love a good multi-tool.
                                      NEVER ASSUME ANYTHING

                                        Comment

                                        • fixthecopier
                                          ALIEN OVERLORD

                                          2,500+ Posts
                                          • Apr 2008
                                          • 4712
                                          #11
                                          Originally posted by mikadonovan
                                          Had to do that before, too. Gotta love a good multi-tool.

                                          yep, been there done that, now I feel naked if I have less than 3 Phillips screwdrivers, lost 1 just yesterday.
                                          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                                            Comment

                                            • Stirton.M
                                              All things Konica Minolta

                                              1,000+ Posts
                                              • Oct 2009
                                              • 1804
                                              #12
                                              Ditto to that improvizing the tools thing. I even used windshield cleaner once.
                                              "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
                                              ---Groucho Marx


                                              Please do not PM me for questions related to Konica Minolta hardware.
                                              I will not answer requests or questions there.
                                              Please ask in the KM forum for the benefit of others to see the question and give their input.

                                                Comment

                                                • nmfaxman
                                                  Service Manager

                                                  Site Contributor
                                                  1,000+ Posts
                                                  • Feb 2008
                                                  • 1705
                                                  #13
                                                  ...YOU KNOW YOU'RE IN TROUBLE WHEN...

                                                  The server dies after installing the print driver.
                                                  Why do they call it common sense?

                                                  If it were common, wouldn't everyone have it?

                                                    Comment

                                                    • ToshibaTech
                                                      Senior Tech

                                                      500+ Posts
                                                      • Apr 2007
                                                      • 580
                                                      #14
                                                      ...when you open the ADF and there sits the scanner cocked to one side and the cables look like spaghetti.
                                                      I will not give you service manuals or firmware.

                                                        Comment

                                                        • blackcat4866
                                                          Master Of The Obvious

                                                          Site Contributor
                                                          10,000+ Posts
                                                          • Jul 2007
                                                          • 22599
                                                          #15
                                                          Originally posted by nmfaxman
                                                          ...YOU KNOW YOU'RE IN TROUBLE WHEN...

                                                          The server dies after installing the print driver.
                                                          I've done that. Samsung drivers.
                                                          If you'd like a serious answer to your request:
                                                          1) demonstrate that you've read the manual
                                                          2) demonstrate that you made some attempt to fix it.
                                                          3) if you're going to ask about jams include the jam code.
                                                          4) if you're going to ask about an error code include the error code.
                                                          5) You are the person onsite. Only you can make observations.

                                                          blackcat: Master Of The Obvious =^..^=

                                                            Comment

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