Fun little calls...ever have any like this?

[Jimbo1]

Went out on a Voyager call the other day because it was supposed to be printing random smiley faces.

When the customer showed me the example, I knew I had seen this before. Went to the machine and opened the paper tray. Turned the paper over. About 1/4 ream of the paper on the underside had random characters printed on it from a jam reset sometime.
Someone decided to recycle or something I guess.

After a little training I don't think they will call for that again.

[Jules Winfield]

I had something similar happen once, except it was little holes torn in the copies. The customer thought that the copier was putting holes in the paper when actually the holes were already there. They had a couple of reams of paper that had gotten past QA with some little holes torn on random sheets.

[blackcat4866]

Yeah, PostScript errors.

I've got 4 or 5 Stratos machines that print off a 600+ pg PostScript error print job, usually each morning ~6:00 am. I've provided IT with a couple of CF cards set up to data capture. I'll be interested in seeing the first 20 lines of code in PJL. That will include the sender (hostname = asset number), emulation, & document name. With that information we should be able to narrow down the source. The funny thing is it only affects the Stratos, not Falcon III, not Harrier, not VoyagerE. I checked emulation. The drivers are set for PCL XL, and the print card is set to Auto Emulation, so we shouldn't be seeing PostScript errors. =^..^=

[KenB]

Yup, had almost the exact same issue a year or so ago.

The shipping department of a somewhat large account had a total a$$hole in charge. I mean this guy was bad news - he was 72 years old (or so they told me), and had it out for everybody. A total jerk.

(I don't work on machines, at least per se. I was asked to get involved because the nature of the call made everyone think this was a mainframe printing issue.)

He was bitching up a storm that he wanted is new Ricoh MPC2550 replaced, because it was printing random characters when printing, sometimes on both sides of the page. (They never made copies with it - it was only used as a printer.)

When I pulled the paper out of the drawer, and showed said numbnuts what I found, he said, "Yeah, I pulled that paper from our old machine. I thought the IT guys fixed that."

Of course, there was no apology to be found anywhere.

What a jerkweed!

[Stirton.M]

Didn't I see somewhere here that there was a prank for the shop. Guy setting up new machine turns his back long enough for second guy to load paper into the machine preprinted with sky shots?

[Robert Sveinson]

When the customer showed me the example, I knew I had seen this before. Went to the machine and opened the paper tray. Turned the paper over. About 1/4 ream of the paper on the underside had random characters printed on it from a jam reset sometime.
Someone decided to recycle or something I guess.

Nice to have some one who cares about resources enough
to not waste them.

I had one nice lady come and ask me if I would mind using
both sides of paper to run my tests.....only if it did not cause me
any trouble. No trouble! Used both side! Satisfaction!

This occurred at the Western Canada Aviation Museum which I enjoyed
visiting periodically. I knew that they sold memberships to the museum,
although I didn't know the price. I was so pleased to meet a caring person,
that I bought a membership. This happened in 1988/1989 and I have
been a loyal member since.

At one time I got a phone call from a small department at the U of Winnipeg
asking if I would answer some questions about me and the museum. My favourite museum at that. I was pleased to answer their questions and when they asked
me why I joined the museum I told them that same story. Only comment was
that was an unusual reason to join, but they were happy that I did.

[fixthecopier]

Yep, the first time I got the call for an image in the back of every document, I spent 15 minutes overthinking it, the second time I opened the tray and took the printed paper out.

[nmfaxman]

My last day working for a dealer I made copies of a paperclip and put those sheets in random drawers and sizes.
The owner had a demo that afternoon and flipped out because he thought a paper clip was stuck in the machine.
The service manager took 30 minutes to "repair" it and called me later to give me hell.
What did I care, it was my last day.

[gwaddle]

I know I've posted this before, but it might be worth a repeat. Got a call for constant jamming on a fax machine. When I arrived I found they had put some old paper in rather than throw it away. This was a plain paper fax and they had put a stack of fan fold paper in.

[User Name]

I went on a call for crooked copies on a Panasonic 3530 that was fun. Turns out the customer had managed to shut the side door improperly and only catch one of the latches, so the transport rollers weren't engaged correctly. Took me all of 1 minute to see the problem and shut the door properly. Calls that take under 10 minutes are always the best.

[Herrmann]

Customer yelled via cellphone, that his production mashine (an approx 8 meter long Bizhub6501 with all extras attached) gone dead, so this was an emergency call. Rushed to him 100 km (50 minutes travel time) just to find out, that the whole industrial area is dead due to a brownout. Yelled again few days later, as we present him the bill...what an

[Robert Sveinson]

Guy setting up new machine turns his back long enough for second guy to load paper into the machine preprinted with sky shots?[/QUOTE]
I'd walk a mile to watch that!

My tale.
Friend and fellow Xerox techy was installing a Xerox !000
(this thing started life as the 914) had been chatting with the boss
and just as he left to go to his office my friend pushed the magic
go button for thr forst time.
He heard the dreaded loud PUFF de-noting that smoke was sure to
be billowing out within seconds.
Friend called the boss and said:

DO YOU WANT TO SEE THE FIRST COPY OUT OF YOUR MACHINE?

Boss was not offended, but got lots of miles out of telling
that story....as did my friend!

Good old days!

[Jimbo1]

Then I had the one with drum spots that turned out to be icing from a jelly doughnut.

[OceCarl]

i got called out at 3am for a paper width error on one of our large continuous feed production printers. called and asked if he had cleaned the sensor "yup, cleaned it twice!". after a 45 minute drive if found that the sensor was indeed clean, paper wasn't going through it, but it was cleaned!

[Zackuth]

I just got back froma call from a school. Seems the keyboard wasn't working. When I got there I found a paper jam with the alert on the touchscreen to clear the jam. Cleared that and the keyboard worked fine. It seems that someone tried to use the copier with the jam and couldn't get any response from the keyboard.