Trunk inventory and bean counters

[Jules Winfield]

Re: Trunk inventory and bean counters

It's management ...... they don't listen to the REAL working people .

Hell, they don't even listen to the customers anymore for Christ's sake...

[ddude]

Re: Trunk inventory and bean counters

really tho... blame it on "the race to the bottom."

This is true-this race to the bottom by the major players, using compiled stats while occasionally glancing out of their Ivory Tower is giving technicians a bad rep, when we are the only thing left of this industry with value.


Crazyness!!!!!!

[CanonSco]

Re: Trunk inventory and bean counters

KMBS has finally lost their minds. In an effort to keep better control over their techs' inventory, they've decided to AUTOMATICALLY remove parts from our trunk replenishment lists (min/max levels) without consulting with the techs first. A few examples of this idiocy:

Feed rolls that NEED to be changed in sets of 2 or 3 (depending on the model), I've been reduced to carrying only 1. How can I fix a copier with only one feed roll? It's impossible.

They want me to carry developer, but not the drum that goes with it, despite the fact that I always use them together.

They've decided that I should carry a transfer belt. Nonsense.

A charge unit I've only ever used twice, and that was because the charge wires were on backorder.

Two cleaning blades when I've barely used one in the past year. What are they thinking?

Bottom line: If they believe that a speadsheet can decide better than a technician what a technician needs, we have a serious problem.

Canon have been doing this for years. Its a constant battle to keep on top of it. I am the same, - have ONLY ever since the day I started this fitted SETS of tyres. Still get 1 or 2 random ones from a set taken off me.
Although, now, it only happens on my 6 monthly stock checks. So send it back, then re order them back up the next week.

Worse is the reduction of amounts without them telling you - "dam, I was sure I carried 2 of those - was it my fault I didnt get it back" ect etc.

[kyrenecopy]

Re: Trunk inventory and bean counters

I worked for an independent dealer for 27 years and we carried what we needed according to the field service file, the number of machines in our territory and the technicians input. Everything was on auto restock and it worked great. Then along comes Konica and buys us out and it all went to crap! It happened just like the original poster said. I was never so happy when they laid all of us Manager's off, they said that they weren't going to have a parts department locally anymore, everything would come from Kentucky! Over the past 2 years I have kept in touch with friends that still work there and it has totally went to hell. Some management types have no clue!