So yesterday dispatcher asked me to run a toner over to an electrical supply store because they had run out and were sent the wrong one somehow. I show up with the new toner and ask where the incorrect one is...now let me lay it out in a bit more detail....a TN 217 for a bizhub 283 was sent instead of a TN216K for a bizhub C220...turn out they tried getting the TN217 in there with no luck even tho they sure gave it a good effort so they decide to pop the top off the TN217 and pour it into the old TN216K bottle and ran it for 3 days....I've spent 3/4 of my day cleaning out the old toner and trying to do everything I can to get this machine going....they friggin killed the TCR sensor in the dev unit....it reads 20.81% and will not go down even after getting toner into the dev unit....the hardest part about it all was not punching one of them in the face when he said "Toner is toner so what's it matter." so there is my rant for the day.....
-
"In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
-
Re: Customers who deserve to be punched in the face
Dumb A$$es. I had a jet fuel salesman put Toshiba toner in a Sharp copier. Real smart guy he was. Ya, toner is toner.
And I said liquid is liquid. Go put water in your jet engine instead of gas.
Real smart guys for sure. -
Re: Customers who deserve to be punched in the face
Mine was a frat house. First time I vacuumed out Ricoh toner from a Canon NP-2020 (dual component analog toner in a monocomponent analog machine). The next day I vacuumed out Sanyo printer toner from the same machine (dual component digital toner in a monocomponent analog).
The Sanyo toner was the worse of the two. It was opposite polarity toner, so the only place it didn't want to be was in the developing unit. The copies were negatives, and the toner was everywhere ...
Later on, a couple of the smart engineering students figured out how to cheat the mechanical meter, so it didn't count, and there wasn't an error code. They weren't that smart though. They should have let it count a few copies. After 4 months of zero count incremented, it wasn't too hard to find the resistor soldered into the harness.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: Customers who deserve to be punched in the face
My first base contract was minolta's replacing konicas before they merged. Konica would mail them cases of toner that they still had stuffed in closets. I spent the next 6 years confiscating the konica toner, between 200 and 250 bottles, and charged them between 35 and 40 times for pouring it in my machines.
Then there was the water...
and the liquid savin ink...
and the charcoal from the water filter...The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
-
Re: Customers who deserve to be punched in the face
Look at my location, and guess who I get to service. :-(
:-(
Where the heck is my spring hook?Comment
-
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
-
Comment
-
Re: Customers who deserve to be punched in the face
Of course this customer is an electrical supply store chain. One of their other stores in another town I had to go replace a PRCB in a bizhub 223 because the polarities where reversed in their electrical outlet they had wired up themselves and it blew the board."In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
Comment
-
Re: Customers who deserve to be punched in the face
We had a call once on a LCT error tray on C252 at a powerplant. The tray would not open and threw up a code. One of our guys went out there and took it apart thinking we had a bad motor and PWB.. Turned out the customer stated one of their maintenance guys tried to pry the tray open with a pry bar and screw driver the other day cause he needed to make a copy and needed to put paper in it. We kindly told them about the button on the front and sent them a nice invoice for a new LCT.
Comment
-
Re: Customers who deserve to be punched in the face
I want that service call soooo bad. I would only get to go once, and might get fired, but could not resist making them think I was possessed. Remember when you were a kid and would write secret messages in lemon juice, and heat it and the message would turn brown.I think a fuser in a copier would do the same thing. I picture writing messages from God, telling them how pissed he is.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
-
Where the heck is my spring hook?Comment
-
Re: Customers who deserve to be punched in the face
I had a bad batch of paper that did something similar. The call was for "brown streaks" on a Canon monochrome copier. Every tenth page had a water stain mark that only became visible after heating in the fuser. The paper in the tray was not visibly stained until after passing through the fuser.
The enduser just could not understand that a monochrome copier just can't print anything brown. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
Comment