Dumbest thing u have seen a tech do!

[blackcat4866]

Re: Dumbest thing u have seen a tech do!

A goof on me... I had spent a week working on nothing but bizhub 950s, they have drum carriages that come out on rails. I came back to the shop to work on a bh601. I pulled out the drum unit only to have it crash to the floor and send toner and developer out in a 6ft radius.

I came very close to doing that too. Since I worked primarily on 950's I just assumed that there were rails. I did manage to keep a vice-like grip with my left, and only dumped a little toner and developer on my shoes. =^..^=

[blackcat4866]

Re: Dumbest thing u have seen a tech do!

I hope the afore mentioned tech is no longer working with you; leaving "time bombs" in machines is a no-no!

I haven't seen him in 19 years, but I wouldn't be a bit surprised if he wasn't still sabotaging machines everywhere he went. You see his father-in-law was one of the service managers, and guaranteed him employment, no matter how much damage he did. Our explicit direction at the branch was " ... to find things that he can do." That, in itself was a challenge. I wasn't particularly successful. His unique talent seemed to be finding new ways to fail. =^..^=

[ZOOTECH]

Re: Dumbest thing u have seen a tech do!

I haven't seen him in 19 years, but I wouldn't be a bit surprised if he wasn't still sabotaging machines everywhere he went. You see his father-in-law was one of the service managers, and guaranteed him employment, no matter how much damage he did. Our explicit direction at the branch was " ... to find things that he can do." That, in itself was a challenge. I wasn't particularly successful. His unique talent seemed to be finding new ways to fail. =^..^=

Actually, I think he might have been one of my service managers.

[allan]

Re: Dumbest thing u have seen a tech do!

Lost a big retaining clip thru a window from a second story room. Was for a pressure roller on a Ricoh copy printer (Duplicator). Was to far from the office to just leave it at that took me 2 and a half hours to find it in the grass.

[CompyTech]

Re: Dumbest thing u have seen a tech do!

If we are now confessing, I put developer for a bizhub 501 in a bizhub 600. Discovered it 3 hours later when I went to do the 501. The 600 was still running, but had a hazy background. I was distracted by a female...

Reminds me of the time we had this new girl come into work in the office. She was blonde and wore thongs. I was setting up her computer on her desk for her and was trying to remove an old pair of speakers. As I was pulling out the cables from the hole in the desk the DC adapter was stuck. I got the bright idea of cutting it off with my pocket knife instead of going under the desk. I spent the next 20 minutes splicing the DC adapter for her phone back together.

[mikadonovan]

Re: Dumbest thing u have seen a tech do!

Found this guy with just over a years experience. So being the junior i can ask him to do things for me from time to time like building up web units for a Konica Minolta B601. Gave him a used unit and a new 3de party "refill" to do, got it back in a box and of i went to the customer. On getting there the web is installed the wrong way round (that takes some doing), checked the installed web and there was still a little life left so after the rest of my calls getting back to the office and showed him that it was faulty and gave him another used one to copy explaining that the big roll goes on the side without the gear. This is the part i could not get over, he took the sample and rebuilt if the same way as the one he screwed up already!!!

You ever hear of teamwork? A year in the business means you're still learning. Did you show him the right way to do it?

[allan]

Re: Dumbest thing u have seen a tech do!

You ever hear of teamwork? A year in the business means you're still learning. Did you show him the right way to do it?

Yes, you can show him the most basic things and the next day he would be clueless as how to do it again. Things like inserting an IP address installing developer changing a drum on a B211 changing the front side of a paper tray. Noting with this guy sticks he just does not care.

I am very patient with instructing and teaching having to train and work with customers every day, i can make an interested trainee fully competent on a B601 in 16 working hours. I cant get this guy to stand still for 30min and he seems to defend himself for no reason.
He received a warning a couple of days ago for, and get this squashing a mylar underneath a sincro unit, mis installing the registration clutch and neglecting to initialize new developer on a single BH250 in one call.

A year into this job i was doing full PM's on high volume Ricoh's and installs by my self you get a manual that explains it step by step. This job is not an easy way to a paycheck and that is all this is to him he does not care about how much money he would waste in his day to day actions. Someone like this would cost you $85 ontop of his pay every day.

[mikadonovan]

Re: Dumbest thing u have seen a tech do!

It wouldn't cost me dick. I don't have anybody working for me. If I did, I wouldn't cry my service managers woes about it on an open forum. That's disrespectful to your employee. If he's not working out, let him go and life will move on.

[allan]

Re: Dumbest thing u have seen a tech do!

I wish it was so easy, in ZA if you hire someone for more than 3 months its almost impossible to fire them without going thru a very lengthy procedure. Here it is very common for about 30% of the work force to do everybodies work. In government i would guess 10% which is already having dire effect. But enough of that.

My biggest confesion is dropping a drum on a Oce TDS450 dont try to do that alone!

[kingarthur]

Re: Dumbest thing u have seen a tech do!

Dumbist thing I seen a "tech"do, he was working on a Sharp 7300, the front door broke, this had the interlock to cut the power, so to keep the customer happy, he forced an object into the cutout, so they could carry on using it.....and so the customer could open the clamshell to remove paper misfeeds, with the m/c live

Dumbist thing I ever did, was working on a Rexel computershred shredder, used to have a back lid with a cut out, so customers could clear jams, I had the lid off in the workshop, and forgot to flick the cutout switch, i was looking at the belt tension going from the motor pulley to the pulley on the shredding head, as I leant forward I needed to lean on something, the first thing I contacted was the "forward" button....there wasn't enough room for a piece of paper to fit between the belt & the pulley....but 2 of my fingers managed it.......

[41-willys]

Re: Dumbest thing u have seen a tech do!

I was a young tech and was checking voltage on a power supply. a hot nurse walks by and not looking where I was moving my probes, I shorted a hot lead to ground and took out all the computers and lights in the registration area in the hospital I was in. They reset the breakers and everythig was fine. I got ot of there as fast as I could so they would not know it was Me that caused the outage. boy did I feel DUMB.

[41-willys]

Re: Dumbest thing u have seen a tech do!

the dumbest and funniest thing I saw was when one tech was showing a new tech to never touch this part in the back of the machine when the machine is on. Then by accident did it, knocking him off the stool he was sitting on. He jumps up and says, That's why you don't want to touch there. All the other techs where on the floor laughing.

.

[allan]

Re: Dumbest thing u have seen a tech do!

Yes, you can show him the most basic things and the next day he would be clueless as how to do it again. Things like inserting an IP address installing developer changing a drum on a B211 changing the front side of a paper tray. Noting with this guy sticks he just does not care.

I am very patient with instructing and teaching having to train and work with customers every day, i can make an interested trainee fully competent on a B601 in 16 working hours. I cant get this guy to stand still for 30min and he seems to defend himself for no reason.
He received a warning a couple of days ago for, and get this squashing a mylar underneath a sincro unit, mis installing the registration clutch and neglecting to initialize new developer on a single BH250 in one call.



A year into this job i was doing full PM's on high volume Ricoh's and installs by my self you get a manual that explains it step by step. This job is not an easy way to a paycheck and that is all this is to him he does not care about how much money he would waste in his day to day actions. Someone like this would cost you $85 ontop of his pay every day.

It wouldn't cost me dick. I don't have anybody working for me. If I did, I wouldn't cry my service managers woes about it on an open forum. That's disrespectful to your employee. If he's not working out, let him go and life will move on.

No im not a service manager, I am the guy who needs to work twice as hard to do my own work and fix what he is messing up. After taking special time on ride alongs with me he told me that he hates the work and does not care about it.
In a small company with 4 techs and a base of 500 machines the other 2 techs being brilliant youngsters one of which is the service manager, one guy not playing with the tune is really noticeable.

I do apologize if that came thru as being disrespectful. You have to experience this to understand my frustration.

[alliedofficeproducts]

Re: Dumbest thing u have seen a tech do!

Seeing the owners son get his tie caught in the gears of a Scriptomatic addressing machine. He had been in the service dept for less than 6 months and within a year made it to service manager. Like the saying goes at IBM, if you can't fix it, then you get promoted.

[Tech God]

Re: Dumbest thing u have seen a tech do!

The dumbest thing Ive seen, is designing a machine that moves chads on a conveyor belt. to the door. MP 6001 series. In my market we call this series of machine the "Tapered Series" or the "Code Generator Series" Piss poor design. Constantly throwing codes and the punch jams up with chads all the time if they use it a lot.