How many devices ?

[OlliK1969]

Hello
How many devices / copiers / MFP do you have per technician?
I would just be interested.
Thanks in advance

[mojorolla]

The old standard used to be 250 per tech but nowadays I would say it depends more on the way your service department is set up.

To me it boils down to the "3 T's" : territory, technicians, and technology.
A good territory keeps techs in a box, they know the machines and their customers. People like to see a familiar face, not "wonder who we are getting this time".

A good technician will have good parts management and troubleshooting while also knowing basic networking. A well-trained tech is worth his / her weight in gold; Sales may get them, but it is Service that keeps them with your company. Some places have separate IT guys, but for me, i prefer a tech who knows all aspects of a device, not just the mechanics. From a business standpoint, I can do with 1 while others pay for 2.

Utilizing technology is the real game changer. I can diagnose a machine literally halfway around the world from my desk. The machine will let you know when they need something, why would you NOT use these types of things...?! Help desk and triage are vital and the routing of calls as they come in. A few simple questions can save a tech from taking that wonderful 2 hour drive to reload a paper tray or clean a slit glass.

Because of these things, I would say the number is probably much higher in the current world. Again, it depends on how you run.

[ntbann]

Our company does it by clicks.

[anothertech]

It depends a lot on the size machines in the field. One tech can maintain a lot more desktop MFP's than one working on production machines with many finishing options attached.

[kingarthur]

as the only tech, i'm responsible for over 250 devices, on average, i get about 3 calls a day, but i basically repair just about anything that goes in an office, binders, shredders, franking machines, time clocks, anything that is...apart from PCs....I won't touch them, the customers have their own IT to sort them