Sending email alerts via smtp2go help

[leo34staffs]

Hi guys,

I have a lot of customers who I am wanting to put on email alerts, but they have no smtp details (or they have an office 365 account and don't want to create a paid for account just for email alerts from the copier)

I have created an account with smtp2go which is free (there are paid for accounts).

My question is how does one go about setting all of this up. I have created a couple of smtp users and used them for authentication.

What else would I need to do as I am getting a pass on test send(sharp mx2640) but no scan to emails are coming through.

[mansart]

Re: Sending email alerts via smtp2go help

Try to scan a document to the address you are sending Status and alerts to.

What is the result?

[leo34staffs]

Re: Sending email alerts via smtp2go help

Try to scan a document to the address you are sending Status and alerts to.

What is the result?

I should have said that alerts are failing as well

[mansart]

Re: Sending email alerts via smtp2go help

A "pass" on test, will only show if copier was able to contact email server. In this case mail.smtp2go.com.

A "pass" on test, does not show if it was sucessful at authentication.

You can also check the smtp2go dashboard to see if there have been any mail transmissions.

[mansart]

Re: Sending email alerts via smtp2go help

when the scan fails......what is the message at machine?

[leo34staffs]

Re: Sending email alerts via smtp2go help

when the scan fails......what is the message at machine?

Lost communication with the server as I remember.

Basically no scans o alerts go through. I need to using an SMTP server without a mailbox to send alerts.

So I'm trying to fathom it all out