Scan to Email?

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  • Hart
    Trusted Tech

    250+ Posts
    • Feb 2024
    • 283

    #16
    "You do not set them up, they do."
    No they don't.
    Once again I don't know in which universe you expect end user to accept this and don't fuck with your business later.

    Comment

    • Mako
      Technician
      • Jan 2025
      • 11

      #17
      Just had another call today. In this case the customer is using their own Office 365 account and most of their emails go through no problem but some delay for up to a couple of hours and they get small percentage that the person on the other end never get. I tested the three emails I use (office365, Comcast and iCloud) and my own office 365 email delayed while the comcast and icloud addresses had no issue. Seems to becoming more and more of an issue over the past year and it will probably only get worse.

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      • bsm2
        IT Manager

        25,000+ Posts
        • Feb 2008
        • 28111

        #18
        Originally posted by Mako
        Just had another call today. In this case the customer is using their own Office 365 account and most of their emails go through no problem but some delay for up to a couple of hours and they get small percentage that the person on the other end never get. I tested the three emails I use (office365, Comcast and iCloud) and my own office 365 email delayed while the comcast and icloud addresses had no issue. Seems to becoming more and more of an issue over the past year and it will probably only get worse.
        Does the account has a third party that filters the email?.
        I've seen that delay before at an account because of additional filter.

        Also make sure you have a heading and something in the mail body.

        Another option would be to have the account setup another email account for the equipment and test that one.

        Good luck

        Comment

        • Mako
          Technician
          • Jan 2025
          • 11

          #19
          Originally posted by bsm2

          Does the account has a third party that filters the email?.
          I've seen that delay before at an account because of additional filter.

          Also make sure you have a heading and something in the mail body.

          Another option would be to have the account setup another email account for the equipment and test that one.

          Good luck
          I've also noticed that using a different email address for the "From" email has an effect regardless of the SMTP server and credentials being used for authentication.

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 35523

            #20
            Originally posted by Mako

            I've also noticed that using a different email address for the "From" email has an effect regardless of the SMTP server and credentials being used for authentication.
            In the past, and it may still apply, some email services adopted a policy of rejecting any email where the authentication and sender domain did not match. Ricoh and probably others added a setting that would only use the sender in the body of the email.

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            • Copier Tech Specialist
              Tech Solution Specialist
              • Jan 2025
              • 10

              #21
              Dear,

              if the scan is successfully sent from the machine but users are not receiving email check this setting login to machine as administrator> security> restrict user access > changing the "from" address: Allow to Admin. Email address. below link guides you to configure the settings.


              Last edited by Aneurysm; 2 weeks ago.

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              • Mako
                Technician
                • Jan 2025
                • 11

                #22
                Originally posted by Managed Print Solutions
                Dear,

                if the scan is successfully sent from the machine but users are not receiving email check this setting login to machine as administrator> security> restrict user access > changing the "from" address: Allow to Admin. Email address. below link guides you to configure the settings.


                90% of the time the default "from" email address is the same address I'm using to authenticate to the smtp server.

                Comment

                • Blizzoo
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Aug 2013
                  • 590

                  #23
                  Originally posted by Hart
                  "You do not set them up, they do."
                  No they don't.
                  Once again I don't know in which universe you expect end user to accept this and don't fuck with your business later.
                  I always stand next to the customer to create a free gmail or whatever account, I tell them I don't want to know their account password -> if needs typed into the machine webinterface I let them do it (don't want to be blamed for any issues because I knew their password) and this works every time. Any issues if they are hacked or whatever not my problem.
                  Defects are simple, our mind is complicated

                  Comment

                  • bsm2
                    IT Manager

                    25,000+ Posts
                    • Feb 2008
                    • 28111

                    #24
                    Originally posted by Blizzoo

                    I always stand next to the customer to create a free gmail or whatever account, I tell them I don't want to know their account password -> if needs typed into the machine webinterface I let them do it (don't want to be blamed for any issues because I knew their password) and this works every time. Any issues if they are hacked or whatever not my problem.
                    Yep All billable

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