creating new Gmail accounts for scan to E-Mail

[slimslob]

Re: creating new Gmail accounts for scan to E-Mail

It was my SMTP

Then your liability risk is even greater.

[bsm2]

Re: creating new Gmail accounts for scan to E-Mail

No setup = no money + customer complaining to salesman -> salesman complaining to boss -> boss complaining to me that I don't make any effort and I need to go back and finish the installation and that I can figure their password (true story).

Then you need to explain to your boss
Zero email information means you can't complete install
You can't guess the password HA been there done that
Just like if the PCs were restricted and need an administrator password..to install print drivers.

Get to the office manager or boss at the account and explain what you need usually it gets resolved when your at the account done hundreds of installs everyone is different once in a while you get a text book install but most are what we called goats Ha

[Hart]

Re: creating new Gmail accounts for scan to E-Mail

No setup = no money + customer complaining to salesman -> salesman complaining to boss -> boss complaining to me that I don't make any effort and I need to go back and finish the installation and that I can figure their password (true story).

[bsm2]

Re: creating new Gmail accounts for scan to E-Mail

It seems they have no IT support (apparently it's very french to overlook support...).

I was there yesterday, no one could inform me.

Better than no information no ?
Here an example of what I'm dealing with ...
[ATTACH=CONFIG]61869[/ATTACH]

Well no information no setup until they get you the information

Good luck

[Hart]

Re: creating new Gmail accounts for scan to E-Mail

40 users they differently have IT support

Just ask when onsite for IT contact information

We never used forms as 99,% of the time the information was incorrect

It seems they have no IT support (apparently it's very french to overlook support...).

I was there yesterday, no one could inform me.

Better than no information no ?
Here an example of what I'm dealing with ...
2024-03-05 22_43_49-Window.jpg

[Hart]

Re: creating new Gmail accounts for scan to E-Mail

And you didn't check the settings on the machine you were replacing.

It was my SMTP

[bsm2]

Re: creating new Gmail accounts for scan to E-Mail

Half our customers are small business who either use Gmail or don't know who has access to their OVH account to create a mail ...
For example tomorrow I'm supposed to install a new Sharp in an office with 40 users, I asked for SMTP and shit one week ago, still no answer and ofc they'll all want to scan the instant the copier is on.

40 users they differently have IT support

Just ask when onsite for IT contact information

We never used forms as 99,% of the time the information was incorrect

No worries

[slimslob]

Re: creating new Gmail accounts for scan to E-Mail

Half our customers are small business who either use Gmail or don't know who has access to their OVH account to create a mail ...
For example tomorrow I'm supposed to install a new Sharp in an office with 40 users, I asked for SMTP and shit one week ago, still no answer and ofc they'll all want to scan the instant the copier is on.

And you didn't check the settings on the machine you were replacing.

[Hart]

Re: creating new Gmail accounts for scan to E-Mail

It's pretty easy just explain the copier is like an employee and needs it's own email account to send emails

Usually they have a person that sets that up or IT dept or have a info or sales account we can use.

Just ask

Half our customers are small business who either use Gmail or don't know who has access to their OVH account to create a mail ...
For example tomorrow I'm supposed to install a new Sharp in an office with 40 users, I asked for SMTP and shit one week ago, still no answer and ofc they'll all want to scan the instant the copier is on.

[bsm2]

Re: creating new Gmail accounts for scan to E-Mail

But once again we fall in the awkward situation where the customer want to scan to his mail, as promoted by the salesman, but doesn't understand when you ask him for the copier mail and SMTP.
I'm going to update our "Setup Information Collection Sheet" (don't know how you call them exactly, we use FCI for Fiche de Configuration Informatique), probably with Microsoft or Google Forms, and especially I'm going to put in all caps that we need mail information, but I'm pretty sure they won't complete it and once again I'm getting fucked.

It's pretty easy just explain the copier is like an employee and needs it's own email account to send emails

Usually they have a person that sets that up or IT dept or have a info or sales account we can use.

Just ask

[slimslob]

Re: creating new Gmail accounts for scan to E-Mail

For a business, the best option is for them to subscribe to a Google Workspace account. Send email from a printer, scanner, or app - Google Workspace Admin Help

[bsm2]

Re: creating new Gmail accounts for scan to E-Mail

Yeah this doesn't seem to work anymore, or it will work for a day and Google will disable the account. You can re-enable the account but from that point forward it will no longer accept an app password as a valid authentication method even if you create a new app password.

Odd because we haven't received any calls for not working

[Hart]

Re: creating new Gmail accounts for scan to E-Mail

Under no circumstances should you be using your company's SMTP server for client email.

But once again we fall in the awkward situation where the customer want to scan to his mail, as promoted by the salesman, but doesn't understand when you ask him for the copier mail and SMTP.
I'm going to update our "Setup Information Collection Sheet" (don't know how you call them exactly, we use FCI for Fiche de Configuration Informatique), probably with Microsoft or Google Forms, and especially I'm going to put in all caps that we need mail information, but I'm pretty sure they won't complete it and once again I'm getting fucked.

[JVergin]

Re: creating new Gmail accounts for scan to E-Mail

Yeah this doesn't seem to work anymore, or it will work for a day and Google will disable the account. You can re-enable the account but from that point forward it will no longer accept an app password as a valid authentication method even if you create a new app password.

[rthonpm]

Re: creating new Gmail accounts for scan to E-Mail

We definitely do, but when installing a new copier for a customer, we provide 2 hours (for two weeks) of limited IT support for free (installing drivers, pinpoint scan, etc). Until now, spending 5 minutes creating a gmail account for scan to email when needed has been included in that and has worked quite well. However if I need to start using our company's SMTP server for those special occasions where the business uses personal email accounts and has no IT, then we may need to start charging a small monthly fee for that.

I know you had mentioned using the customer's ISP provided emails. Here in Omaha most people have Cox and even using the ISP provided email on their workstations is terrible. Far too often customers complain about sending emails and the recipient taking hours or days to receive them (whether sent from the copier or their computer). So unfortunately that's out. However that may change soon as I recently read Cox emails are being transferred to Yahoo Mail.

Under no circumstances should you be using your company's SMTP server for client email. You're opening yourself up to the risk of having their private or proprietary business information on a server they have no control over. That's a liability risk you don't want to take on no matter how small the business client is.

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