Dear all,
My customer is using Ricoh AF2238C with Postscrpit 3 installed to enable printing from Mac machines. Everything was fine till 1 week ago when they requested for user codes because they want to monitor every person's usage.
So I set up the user codes for everybody with normal PCs which worked fine. Only problems I have is with the MAC (MAC OS 10.6) machines. The Mac drivers downloaded from Ricoh webpage does not support user codes function. So I did a search on the web and someone mentioned that older machines like AF2238C the MAC driver does not support user codes. The webpage recommended that I try to use a newer model driver on the 2238C. So I installed the MAC AF3235C driver and later the MPC 2500 driver. Both also have the user codes functions in their MAC driver but I face a new problem with it.
Sometimes a print job sent from the Mac machines will not be printed out. This happens roughly about 50% of the time. Sometimes it works fine, sometimes not. Is this due the the incompatible drivers that I installed?
Anyone faced this problem before? If there are no workable solutions, then my last resort would be to changed the AF2238C to AF3235C for the customer. Also has anybody tried AF3235C with MAC running usercodes?
Thanks in advance for your help.
My customer is using Ricoh AF2238C with Postscrpit 3 installed to enable printing from Mac machines. Everything was fine till 1 week ago when they requested for user codes because they want to monitor every person's usage.
So I set up the user codes for everybody with normal PCs which worked fine. Only problems I have is with the MAC (MAC OS 10.6) machines. The Mac drivers downloaded from Ricoh webpage does not support user codes function. So I did a search on the web and someone mentioned that older machines like AF2238C the MAC driver does not support user codes. The webpage recommended that I try to use a newer model driver on the 2238C. So I installed the MAC AF3235C driver and later the MPC 2500 driver. Both also have the user codes functions in their MAC driver but I face a new problem with it.
Sometimes a print job sent from the Mac machines will not be printed out. This happens roughly about 50% of the time. Sometimes it works fine, sometimes not. Is this due the the incompatible drivers that I installed?
Anyone faced this problem before? If there are no workable solutions, then my last resort would be to changed the AF2238C to AF3235C for the customer. Also has anybody tried AF3235C with MAC running usercodes?
Thanks in advance for your help.