Equitrac

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  • MaineCopyTech
    Technician
    • Aug 2011
    • 11

    #1

    Equitrac

    We have some equitracs that are hanging up print jobs. The job says "pre-processing" and won't print. Reboot the copier and all the jobs print fine. Any ideas??
  • bilyahn
    Service Manager

    1,000+ Posts
    • Dec 2006
    • 1467

    #2
    Re: Equitrac

    Originally posted by MaineCopyTech
    We have some equitracs that are hanging up print jobs. The job says "pre-processing" and won't print. Reboot the copier and all the jobs print fine. Any ideas??
    Almost 99% of the time when we have a problem like this it has to do with firmware, either old or corrupt. Have you tried updating the firmware?

    Good luck.

    Bil

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    • MaineCopyTech
      Technician
      • Aug 2011
      • 11

      #3
      Re: Equitrac

      Not yet, will do the firmware today. Thanks!!

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