Ricoh MP C2051 - Mail to fax?

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  • George J
    Trusted Tech

    100+ Posts
    • Nov 2010
    • 107
    #1

    Ricoh MP C2051 - Mail to fax?

    Have a bit of a noob question, but since I get virtually no support at work I'm afraid I'll have to ask it here.

    I have a customer who has a CRM program that at the end of a chain of events outputs a mail with a random attachement (pdf, doc ...) . The destination is either a mail address if it found it in the CR database or a fax number in the form of 123456@mailaddress.com.

    Now the customer told me that al he wants to do is possibly add to the mail (which would be the first page in case of a fax) and push the send button.

    In case of mail I suppose everything works as is, but if he wants to fax I'm a bit stumped.

    I did do a search and found this: Routing e-mail received via SMTP

    Which makes it seem doable. Now my question is: How do I set this up? Will it send every kind of attachment?

    Any help is appreciated!
    Tags: None
    • alp
      Technician
      • Jun 2012
      • 34
      #2
      Re: Ricoh MP C2051 - Mail to fax?

      The attachment can only be a .TIF for the copier to accept it. This example is using the email function of the LAN-Fax driver. This would need alot of scripting to automate in any manner.

      There are a couple of 3rd party solutions that may provide the middleware you need, such as NSI Autostore, Reform, or some of Nuance' solutions.

        Comment

        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4303
          #3
          Re: Ricoh MP C2051 - Mail to fax?

          Anyone ever manage to configure this? I'm pulling my hair trying to figure this out, but I really don't understand it.

          To my knowledge the machine is supposed to act as a SMTP server in order to receive mails in the format fax=123456789@fax.customer.com, but I could be wrong. Am I?
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

            Comment

            • George J
              Trusted Tech

              100+ Posts
              • Nov 2010
              • 107
              #4
              Re: Ricoh MP C2051 - Mail to fax?

              Unfortunatly I'm afraid I can't help either... In my case I pointed the client to the corresponding help pages, but he never bothered to implement them, so I don't know if it actually works :x

                Comment

                • nmfaxman
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2008
                  • 1705
                  #5
                  Re: Ricoh MP C2051 - Mail to fax?

                  There is a confusion that Ifax is a fax protocol, it is not.
                  Ifax is a email protocol.
                  SMTP is used for sending email.
                  POP3 is for recieving email.
                  Program the POP server in the file transfer settings and set the machine for POP before SMTP.
                  It will print the incoming emails.
                  Why do they call it common sense?

                  If it were common, wouldn't everyone have it?

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