Toshiba es2830c Scan to File

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  • JVC
    Trusted Tech

    100+ Posts
    • Jun 2011
    • 151

    #1

    Toshiba es2830c Scan to File

    Hello a customer upgraded to windows 8 and I can not get it set up to scan to file. Any thoughts on doing this? Do I need a firmware update? I am at 08A Thank you for any help.
  • TheOwl
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1732

    #2
    Re: Toshiba es2830c Scan to File

    If you look at the log on the machine, what is the error code that machine gives back after the scan fails?

    Also, with the username that you are using, try COMPUTERNAME\USERNAME as in the computername of the computer that is holding the username.
    Please don't ask me for firmware or service manuals as refusal often offends.

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    • ruben
      The New Guy

      1,000+ Posts
      • Oct 2012
      • 1203

      #3
      Re: Toshiba es2830c Scan to File

      Originally posted by JVC
      Hello a customer upgraded to windows 8 and I can not get it set up to scan to file. Any thoughts on doing this? Do I need a firmware update? I am at 08A Thank you for any help.
      "Upgraded". Windows 8 uses a newer version of SMB that this machine most likely doesn't yet support. You may need a firmware upgrade, or look into a way to install a previous version of SMB.

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