Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

[stryder]

Hey Guys,

I have a problem with scanning to email with account track on. I've setup the machine to scan to email with the fiery using crossover cable and everything works fine. But once I turn on account track, the scan to email fails. I try to configure the fiery on browser but theres an error loading with java and I've tried on 5 different pc and mac and it didn't work. Any help and inputs is appreciated, thanks.

[emujo]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

Don't use the Fiery for scanning, use the Emperon controller. Emujo

[stryder]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

Don't use the Fiery for scanning, use the Emperon controller. Emujo

Yes, I am using the Emperon controller to scan to email. But as soon as I enable account track, it disables scan to email functions which was working with no account track on. So with the account track on, scan to email through emperon fails...

[slimslob]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

I am not a Bizhub tech nor am I familiar with Account Track. Based on what I know from Ricoh machines, does Account Track require SSL and does the email provider require SMTP over SSL? With Ricoh, you can only use SSL with one function, either SMTP over SSL or an APP that requires SSL. I don't know if this will help but maybe.

[TheOwl]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

Does the Account Track disable the scan settings or are you not able to select Scan to Email at all?

[Mr Spock]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

Does the Account Track disable the scan settings or are you not able to select Scan to Email at all?

This could be the issue. Under the account track settings (or registration of new code) you can specify which options are allowed. Under main settings it is a global definition under account setup they are account specific.

[stryder]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

I can press the buttons, it'll just fail after I try to send it. With account track off, everything sends out fine.

[kingarthur]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

What reason does it give for failing..."server connect error", "login error", etc

[stryder]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

It says something like Failed to complete job if I remember correctly.

[TheOwl]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

Job Deleted Due to Error is a generic error, you will need to go into the job log on the machine, select the job that failed and press on Details which will give you more information.

You should also print out a Job Log from the Fiery as well.

Both of these should give you some further insight into your problem.

[emujo]

Re: Bizhub C552 Fiery / Account Track - Scan to Email Problem Help

We've had issues like these in the past, it might be best to separate the Fiery and the Emperon. The install guide shows you how to do this, but in case you don't have one....

During the Fiery printer setup, set "obtain IP for engine" to off, assign a separate static IP for both the Fiery, and the Emperon. Either use 2 network ports, or a hub, and get rid of the cross over cable connecting the Fiery to the MFP. With this configuration, you will only use the Fiery to print, and all other functions will be addressed by the emperon, and nothing needs to go through the Fiery to communicate. An added benefit of this is the ability to continue printing through the emperon if the Fiery goes down. Emujo