[Misc] Printer offline when doing copies

[XEROX_1111_TEC]

I need help
I have a Xerox Workcentre 7220 that is acting weird. I have xerox standard accounting active for copy service

When users use copy the machine stays offline. When that happens, i loose access via browser. It only solves by rebooting the machine.

Steps i have done:

- Reload software via altboot, with, desable_databackup and forced_updgrade
- I made a clone only on address book and exported the xerox standard accounting to csv file. No clonning on that.

The problem looked to be solved but, it come back.

Any suggestions to solve this issue?

[slimslob]

Re: Printer offline when doing copies

Try posting in the actual brand X forum. https://www.copytechnet.com/forums/xerox/

[XEROX_1111_TEC]

Re: Printer offline when doing copies

Try posting in the actual brand X forum. https://www.copytechnet.com/forums/xerox/

[Lewis-H]

[XEROX_1111_TEC]

Re: Printer offline when doing copies

It is not the driver that stays offline, it is the printer, when that happens if I use ping on cmd it does not respond. I have to switch off and on again to get the printer online again

[slimslob]

Re: Printer offline when doing copies

It is not the driver that stays offline, it is the printer, when that happens if I use ping on cmd it does not respond. I have to switch off and on again to get the printer online again

In the printer driver go to the Ports tab and click on Port Settings. If the SNMP Status Enabled is checked, it will cause this. With SNMP status enabled the driver randomly send out status queries. If the printer is delayed in responding due to heavy network traffic or the MFP being busy doing something else like making copies, the driver will go to an offline status until the power on the printer is cycled. No response to ping might be a bad port on the network switch or an old failing network switch.

[XEROX_1111_TEC]

Re: Printer offline when doing copies

In the printer driver go to the Ports tab and click on Port Settings. If the SNMP Status Enabled is checked, it will cause this. With SNMP status enabled the driver randomly send out status queries. If the printer is delayed in responding due to heavy network traffic or the MFP being busy doing something else like making copies, the driver will go to an offline status until the power on the printer is cycled. No response to ping might be a bad port on the network switch or an old failing network switch.

it is not that, is when make a copy, not printing

[slimslob]

Re: Printer offline when doing copies

it is not that, is when make a copy, not printing

Making a copy can cause an MFP reply late to an SNMP (Simple Network Management Protocol) query. This will cause the driver to report the printer as busy (offline).

[XEROX_1111_TEC]

Re: Printer offline when doing copies

Making a copy can cause an MFP reply late to an SNMP (Simple Network Management Protocol) query. This will cause the driver to report the printer as busy (offline).

[Phil B.]

Re: Printer offline when doing copies

are you sure you don't have a WSD port installed?

[slimslob]

Re: Printer offline when doing copies

In other words, your initial post was totally inadequate and did not properly describe your actual problem.

[XEROX_1111_TEC]

Re: Printer offline when doing copies

are you sure you don't have a WSD port installed?

WSD is off. but the offline info apears in the display in the black bar.

[XEROX_1111_TEC]

Re: Printer offline when doing copies

are you sure you don't have a WSD port installed?

This is nothing to do with driver, or snmp or wsd.

I go to the machine and choose copy, I put my account code anda make a copy, after that it goes offline

[XEROX_1111_TEC]

Re: Printer offline when doing copies

WC7835_OTHER11_1550x632.jpg

[XEROX_1111_TEC]

Re: Printer offline when doing copies

In other words, your initial post was totally inadequate and did not properly describe your actual problem.

do you know what is a copy? I mean copy, not print, so the post is correct.