Ive been a copier technician for about 16 years and Im tired of having to walk customers through cleaning their scan glass. Has anyone figured out a trick to keep this from happening? Maybe some sort of cleaner or solution that will keep ink from drying on glass and wont affect copy quality?
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"You can't trust your eyes, if your mind is out of focus" --
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Re: SCAN GLASS CURE?
Sometimes it's about the originals. For example pencil originals for accountants, or whiteout smeared on the slit glass. As far as I'm concerned, the only thing to do for those users is education to clean the glass as often as it gets dirty.
There are some situations the white plate becomes too close to the slit glass. Depending on the model, sometimes you can add a few layers of self adhesive mylar at the front and rear, to increase the spacing between the white plate and slit glass. Typically less than 1/2mm increased spacing.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: SCAN GLASS CURE?
I'm not sure how much this will help, but I have found that it is useful to show customers how to identify that problem so that they can clean the scan glass. From what I've seen around here, many of them would prefer to do that themselves rather than wait for me to show up.Comment
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Re: SCAN GLASS CURE?
I seriously doubt anyone does this anymore, but many years ago we used liquid car wax on the copy board glass.
It prevented originals from skewing as the DF belt moved them, and kept "junk" from sticking to it.
We would however, put it in an unmarked container before bringing it into a customer's office, though. I remember getting a few smart@ss responses when using the original container.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: SCAN GLASS CURE?
Also a good idea to explain that a speck of dirt on the scan glass will result in a horizontal line. it's just as important to explain that if the line goes almost completely across that it's most likely on the glass, if it goes totally edge to edge it's most likely elsewhere.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: SCAN GLASS CURE?
I still use Rain-X for skewing problems. I thinks its helps with ink sticking, but there is nothing for white out because the new kind never completely dries.Comment
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Re: SCAN GLASS CURE?
I don't know how much this will help, but I've seen where some doc feeders build up some dust in the area just before the document travels across the doc feeder glass.
The upshot of that is occasionally a chunk of dust is pushed out of that area by a document and causes lines for a while until another document pushes it off the doc feeder glass.
That happens enough that I give the doc feeder a good blast of air from a can anytime I see that problem anymore.Comment
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Re: SCAN GLASS CURE?
I have been known to polish the glass with fuser oil. Not a perfect solution but it helps alot.Comment
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