| Email Send Function Fails Even though the Email Settings Seem Correctly Configured | |
| |
|
| Problem : The email send function fails even though the Email Settings on the copier are correctly configured according to the Network Administrator. The correct Fully Qualified Domain Name (FQDN) for their email server has been typed in for the SMTP Server setting. The Administrator can Ping this email server by its FQDN and by its IP address from any of his computers.  Solution : The problem here is most likely that the imageRUNNER cannot resolve the email server's FQDN into its valid IP address. The computers on the network can Ping the email server by its FQDN because they can resolve the FQDN to the server's IP address. The computers are either configured to use a DNS server or may have a mapping for the email server configured in their local HOSTS file. The copier does not have a HOSTS file to edit on it. The copier will need to be configured with the IP address of the network's DNS server. If a DNS server is not available, the SMTP Server setting on the copier can be set as the IP address of the email server instead of its FQDN. This will eliminate the need to resolve the name (as the IP address will be known by the copier). Also make sure that the domain name for the domain the SMTP server serves is set in the DNS settings under Domain Name. If the Domain Name is incorrect, the most common error code in the Send job log will be #752. The domain name must match your customer's email FQDN. For example, if your customer receives email at 'jsmith@xyzcorp.com' the FQDN is 'xyzcorp.com'. If the imageRUNNER is connected to an external Fiery controller the Domain Name must be set on the external controller. With some email servers if the Subject field for document being sent via e-mail is left blank, the transmission of the e-mail may fail. Populate the Subject field by accessing the System Settings > Communications Settings > E-mail / I-Fax Settings |
| Email Send Function Fails Even though the Email Settings Seem Correctly Configured | |
| |
|
| Problem : The email send function fails even though the Email Settings on the copier are correctly configured according to the Network Administrator. The correct Fully Qualified Domain Name (FQDN) for their email server has been typed in for the SMTP Server setting. The Administrator can Ping this email server by its FQDN and by its IP address from any of his computers. Solution : The problem here is most likely that the imageRUNNER cannot resolve the email server's FQDN into its valid IP address. The computers on the network can Ping the email server by its FQDN because they can resolve the FQDN to the server's IP address. The computers are either configured to use a DNS server or may have a mapping for the email server configured in their local HOSTS file. The copier does not have a HOSTS file to edit on it. The copier will need to be configured with the IP address of the network's DNS server. If a DNS server is not available, the SMTP Server setting on the copier can be set as the IP address of the email server instead of its FQDN. This will eliminate the need to resolve the name (as the IP address will be known by the copier). Also make sure that the domain name for the domain the SMTP server serves is set in the DNS settings under Domain Name. If the Domain Name is incorrect, the most common error code in the Send job log will be #752. The domain name must match your customer's email FQDN. For example, if your customer receives email at 'jsmith@xyzcorp.com' the FQDN is 'xyzcorp.com'. If the imageRUNNER is connected to an external Fiery controller the Domain Name must be set on the external controller. With some email servers if the Subject field for document being sent via e-mail is left blank, the transmission of the e-mail may fail. Populate the Subject field by accessing the System Settings > Communications Settings > E-mail / I-Fax Settings |
section, select Enable POP for all mails to download all Gmail mails,including those that have already been received into your Gmail mail account. To forward only those mails that arrive from now on (i.e. mails that arrive since the Gmail POP3 is enabled) to your POP mail account, select Enable POP for mail that arrives from now on.
like iPhone, to download your Gmail messages.Find out how to configure and read in Hotmail, Gmail mails. Enjoy Gmail POP3 access.
section, select Enable POP for all mails to download all Gmail mails,including those that have already been received into your Gmail mail account. To forward only those mails that arrive from now on (i.e. mails that arrive since the Gmail POP3 is enabled) to your POP mail account, select Enable POP for mail that arrives from now on. like iPhone, to download your Gmail messages.Find out how to configure and read in Hotmail, Gmail mails. Enjoy Gmail POP3 access. like iPhone, to download your Gmail messages.Find out how to configure and read in Hotmail, Gmail mails. Enjoy Gmail POP3 access.
Comment