[Misc] iR-ADV C5250 - Proxy settings issue

[Guest]

Hi all,

Having an issue when using the communications test which fails

Printer is configured to go through a proxy which I have set with a username and password

If I go to https://a01.ugwdevice.net direct via I.E it returns success 200.

The following error can be seen in communication test logs

[2016/12/13 16:27:42] 3 050110 executeTestCommunication() start
[2016/12/13 16:27:42] 3 020005 ++DeliveryManager startDeliveryManager() start.++
[2016/12/13 16:27:42] 3 02000b ++DeliveryManager generateImiOperator() start.++
[2016/12/13 16:27:42] 3 110102 getDeviceNumber()
[2016/12/13 16:27:42] 3 02000c ++DeliveryManager deleteImiOperator() start.++
[2016/12/13 16:27:42] 3 020009 ++DeliveryManager generateCpcaOperator() start.++
[2016/12/13 16:27:42] 3 02000a ++DeliveryManager deleteCpcaOperator() start.++
[2016/12/13 16:27:43] 3 05050f postEvent eventId = (100001), param = (0), paramSize = (0)
[2016/12/13 16:27:43] 3 020032 ++DeliveryManager getCommunicationTestFileInfo() start.++
[2016/12/13 16:27:43] 3 020007 ++DeliveryManager generationSoapOperator() start.++
[2016/12/13 16:27:43] 3 02000b ++DeliveryManager generateImiOperator() start.++
[2016/12/13 16:27:43] 3 050110 executeTestCommunication() end
[2016/12/13 16:27:43] 3 110103 getProxyInfo()
[2016/12/13 16:27:43] 3 02000c ++DeliveryManager deleteImiOperator() start.++
[2016/12/13 16:27:43] 3 050b01 postEvent eventId = (100003), param = (0), paramSize = (0)
[2016/12/13 16:27:52] ==Exception Occurred.== It was failed to execute the stub.
Causing Exception: com.canon.soapcore.transport.TransportException

Causing Exception: java.net.SocketException
HttpClientLibrary: Failed to create a socket.
com.canon.soapcore.client.SOAPCoreProxyHandler.inv oke(Unknown Source)
$Proxy1.testCommunication(Compiled Method)(Unknown Source)
com.canon.meap.updater.common.soap.operation.TestC ommunicationOperation.execute(Unknown Source)
com.canon.meap.updater.common.soap.SoapExecuteThre ad.run(Unknown Source)
java.lang.Thread.startup(Unknown Source)
[2016/12/13 16:27:52] 3 020035 ++DeliveryManager Finish functionId:[26]status:[3]
[2016/12/13 16:27:52] 1 050b01 status is error! status value =3
[2016/12/13 16:27:52] 3 020038 ++DeliveryManager getErrorDetail() start.++
[2016/12/13 16:27:52] 1 050708 Detail :Error occured while executing web method
[2016/12/13 16:27:52] 1 050708 ResultCode :-2063515130
[2016/12/13 16:27:52] 1 050708 timeStamp :2016/12/13 16:27:52 GMT+09:30
[2016/12/13 16:27:52] 3 020034 ++DeliveryManager getCommunicationTestResult() start.++
[2016/12/13 16:27:52] 3 020006 ++DeliveryManager stopDeliveryManager() start.++
[2016/12/13 16:27:52] 3 02000c ++DeliveryManager deleteImiOperator() start.++
[2016/12/13 16:27:52] 3 02000a ++DeliveryManager deleteCpcaOperator() start.++
[2016/12/13 16:27:52] 3 020008 ++DeliveryManager deleteSoapOperator() start.++
[2016/12/13 16:27:52] 3 05050f postEvent eventId = (100002), param = (1), paramSize = (0)
[2016/12/13 16:27:53] 3 050111 getExecuteTestCommunicationResult() start
[2016/12/13 16:27:53] 3 050111 executeTestCommunication() end
[2016/12/13 16:27:59] 3 050113 getUpdateLog() start
[2016/12/13 16:27:59] 3 050113 getUpdateLog() end
[2016/12/13 16:28:02] 3 050112 getSystemLog() start
[2016/12/13 16:28:02] 3 050112 getSystemLog() end

No other firewall drops occur unless no proxy is set which would drop by design

Regards

Matt