Ir adv c2220l printing problem

[spectraindo]

Hello guys, I have a Canon IR Adv C2220l with prints and copies coming out as black and white.
The Auto Colour Selection was set to Auto or Colour, results is still the same, black and white.

[raptaqua]

Re: Ir adv c2220l printing problem

Hello guys, I have a Canon IR Adv C2220l with prints and copies coming out as black and white.
The Auto Colour Selection was set to Auto or Colour, results is still the same, black and white.

not sure if this helps but check thi the color settings in settings/registeration - printer settings - custom settings

[copier tech]

Re: Ir adv c2220l printing problem

Is there any message on the screen? has a colour toner run out?

[spectraindo]

Re: Ir adv c2220l printing problem

Ok thank you guys, tomorrow I will check the machine.
The Cyan toner is merely finished, can this be the cause ?
The Cyan, Magenta and Black Drums are new.

[nicknt82]

Re: Ir adv c2220l printing problem

Hello guys, I have a Canon IR Adv C2220l with prints and copies coming out as black and white.
The Auto Colour Selection was set to Auto or Colour, results is still the same, black and white.

There are one solenoid in back fixing motor, it control transfer belt to contact with C/M/Y Drum. When it's sticky, no color come out because transfer belt no contact with drum unit

[copier tech]

Re: Ir adv c2220l printing problem

Ok thank you guys, tomorrow I will check the machine.
The Cyan toner is merely finished, can this be the cause ?
The Cyan, Magenta and Black Drums are new.

When a colour toner runs out the machine will allow B/W printing only until that colour toner is replaced.

[spectraindo]

Re: Ir adv c2220l printing problem

There are one solenoid in back fixing motor, it control transfer belt to contact with C/M/Y Drum. When it's sticky, no color come out because transfer belt no contact with drum unit

You are right, the machines throw an error code E074 and alarm codes 300025, 300026, 300027 and 300028.
This is because the solenoid SL01 behind the fixing motor was sticky and causes the ITB not contacting the drums causing blank prints and copies.
The black and white prints was because the magenta toner has run out.
Thanks for your help guys.

[roho]

Re: Ir adv c2220l printing problem

There are one solenoid in back fixing motor, it control transfer belt to contact with C/M/Y Drum. When it's sticky, no color come out because transfer belt no contact with drum unit

Actually this was posted about a while ago, caused a bit of confusion as at first one couldn't see the connection between a fixing solenoid and color printing. Can't remember who the tipster was, but it got explained further down the post as others asked for clarification.

[nicknt82]

Re: Ir adv c2220l printing problem

You are right, the machines throw an error code E074 and alarm codes 300025, 300026, 300027 and 300028.
This is because the solenoid SL01 behind the fixing motor was sticky and causes the ITB not contacting the drums causing blank prints and copies.
The black and white prints was because the magenta toner has run out.
Thanks for your help guys.

Congratuation !