Canon IR ADVANCE 4025 toner door won't close

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  • Alex1
    Trusted Tech

    Site Contributor
    250+ Posts
    • Oct 2012
    • 285

    Canon IR ADVANCE 4025 toner door won't close

    Hi, I went out on site to replace a toner cartridge in a Canon IR ADVANCE 4025 and once placed in the machine the toner door won't close, finally when I do get it closed you hear te cartridge feed but the machine won't detect a new Toner Cartridge it, keeps saying replace toner. Any suggestions?
  • zoraldinho
    teacher-guide-expert-guru

    Site Contributor
    2,500+ Posts
    • Mar 2008
    • 4955

    #2
    Re: Canon IR ADVANCE 4025 toner door won't close

    Pull out the toner. Manually close the toner door as if the toner is already inside. Restart the machine. Install the toner.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself

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    • Alex1
      Trusted Tech

      Site Contributor
      250+ Posts
      • Oct 2012
      • 285

      #3
      Re: Canon IR ADVANCE 4025 toner door won't close

      Originally posted by zoraldinho
      Pull out the toner. Manually close the toner door as if the toner is already inside. Restart the machine. Install the toner.

      I'll give that a go tomorrow. Thanks will update results.

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      • zoraldinho
        teacher-guide-expert-guru

        Site Contributor
        2,500+ Posts
        • Mar 2008
        • 4955

        #4
        Re: Canon IR ADVANCE 4025 toner door won't close

        If you want to close the toner door without toner bottle, press the guide on the left with your finger.
        Practice makes perfect
        If it ain't broke, don't fix it
        A picture is worth a thousand words
        If you want something done right, you have to do it yourself

        Comment

        • Alex1
          Trusted Tech

          Site Contributor
          250+ Posts
          • Oct 2012
          • 285

          #5
          Re: Canon IR ADVANCE 4025 toner door won't close

          Originally posted by zoraldinho
          If you want to close the toner door without toner bottle, press the guide on the left with your finger.
          Yes I'm familiar with the guide. Thank you.

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          • Alex1
            Trusted Tech

            Site Contributor
            250+ Posts
            • Oct 2012
            • 285

            #6
            Re: Canon IR ADVANCE 4025 toner door won't close

            Went back out on site and saw the arm that triggers the hopper to rotate had popped out of place. Refitted back up and it worked fine. Thank you all for your help.

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