Hi,
Was at a AC1 external finisher on a 6780 Dx, the host machine has approx 400k and is perfect except for when stapling. When attempting to staple top left corner, the stapler moves to the rear of the finisher, there's a slight Grinding noise for about a millisecond, pages come out and the staple position is about 5 inches down the page (see examples). The noise seems to come from the staple free assy area. A new staple assy and a finisher controller has been tried but still same issue. All settings from finisher door have been checked. I should have attempted different staple positions but didn't enter my head until I left the premises. Any ideas?
Was at a AC1 external finisher on a 6780 Dx, the host machine has approx 400k and is perfect except for when stapling. When attempting to staple top left corner, the stapler moves to the rear of the finisher, there's a slight Grinding noise for about a millisecond, pages come out and the staple position is about 5 inches down the page (see examples). The noise seems to come from the staple free assy area. A new staple assy and a finisher controller has been tried but still same issue. All settings from finisher door have been checked. I should have attempted different staple positions but didn't enter my head until I left the premises. Any ideas?