Canon IRV C3520i keeps restarting

[Monk]

It was on when electricity was cut, and then electricity came back for couple of seconds and was cut again, and then when electricity came back it just reached to the end of the loading where the Image Runner Advanced logo appears and turned off and restarted. Since then it keeps on doing that.

(details found in this video, it is 5 minutes long because i kept it in real time).

Any advice would be much appreciated.
Thank you.

[Hishamawada]

Re: Canon IRV C3520i keeps restarting

Mainly when the printer fails to startup then its the main controller issue .

Try removing it and placing it back in its place .

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[copier tech]

Re: Canon IRV C3520i keeps restarting

It was on when electricity was cut, and then electricity came back for couple of seconds and was cut again, and then when electricity came back it just reached to the end of the loading where the Image Runner Advanced logo appears and turned off and restarted. Since then it keeps on doing that.

(details found in this video, it is 5 minutes long because i kept it in real time).

Any advice would be much appreciated.
Thank you.

From your video this looks like you have an issue with the HDD and/or system software.

I would start formatting the HDD & reloading the software.

[zoraldinho]

Re: Canon IRV C3520i keeps restarting

From your video this looks like you have an issue with the HDD and/or system software.

I would start formatting the HDD & reloading the software.

I agree

[Monk]

Re: Canon IRV C3520i keeps restarting

From your video this looks like you have an issue with the HDD and/or system software.

I would start formatting the HDD & reloading the software.

Thank you Copier Tech,


Can you please share with us the tools needed along with guidelines for formatting the HDD and reloading the software for the machine? Also, would the machine accept a 500 GB HDD instead of the original 380 GB?


Appreciate your help on this.

[Hishamawada]

Re: Canon IRV C3520i keeps restarting

End users are not allowed to obtain the firmware for the printer. You should contact a technician to solve your problem .

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[saibajustica]

Re: Canon IRV C3520i keeps restarting

End users are not allowed to obtain the firmware for the printer. You should contact a technician to solve your problem .

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Can't firmware be downloaded from the Canon site? Genuine question.

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[Hishamawada]

Re: Canon IRV C3520i keeps restarting

Ofc not , its only available for canon certified technicians.

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[Phil B.]

Re: Canon IRV C3520i keeps restarting

Can't firmware be downloaded from the Canon site? Genuine question.

Enviado de meu SM-A107M usando o Tapatalk

No.

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[saibajustica]

Re: Canon IRV C3520i keeps restarting

Ofc not , its only available for canon certified technicians.

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Thanks [emoji106]. I'm a fresh newbie.

Enviado de meu SM-A107M usando o Tapatalk

[copier tech]

Re: Canon IRV C3520i keeps restarting

Thank you Copier Tech,


Can you please share with us the tools needed along with guidelines for formatting the HDD and reloading the software for the machine? Also, would the machine accept a 500 GB HDD instead of the original 380 GB?


Appreciate your help on this.

Yes we can supply this for you, drop us an email from the links below.

[Monk]

Re: Canon IRV C3520i keeps restarting

Yes we can supply this for you, drop us an email from the links below.

IT WORKED. Thank you for the great support... issue solved.

Just wondering if you have any idea incase i need to buy a UPS for this copier to avoid issues that relates to electrical shortage, what is your advice regarding the specifications?

Thank you again.

[Phil B.]

Re: Canon IRV C3520i keeps restarting

IT WORKED. Thank you for the great support... issue solved.

Just wondering if you have any idea incase i need to buy a UPS for this copier to avoid issues that relates to electrical shortage, what is your advice regarding the specifications?

Thank you again.

A line conditioner would be better a Uninterrupted Power Supply could be damaged to the constant drain on it.
Hook one up, power up the copier, it starts beeping, that shows you it is draining a LARGE amount of battery each time the fuser draws power to be able to come up to temp.

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[copier tech]

Re: Canon IRV C3520i keeps restarting

IT WORKED. Thank you for the great support... issue solved.

Just wondering if you have any idea incase i need to buy a UPS for this copier to avoid issues that relates to electrical shortage, what is your advice regarding the specifications?

Thank you again.

Glad we were able to help.

[Victor H]

Re: Canon IRV C3520i keeps restarting

From your video this looks like you have an issue with the HDD and/or system software.

I would start formatting the HDD & reloading the software.

Hello sir, I have the same problem with IR advance 6565i. Same as the video shows. Can you please help. Thanks