Canon IRV C3520i keeps restarting

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Monk
    Junior Member
    • Dec 2021
    • 3

    #1

    Canon IRV C3520i keeps restarting

    It was on when electricity was cut, and then electricity came back for couple of seconds and was cut again, and then when electricity came back it just reached to the end of the loading where the Image Runner Advanced logo appears and turned off and restarted. Since then it keeps on doing that.

    (details found in this video, it is 5 minutes long because i kept it in real time).

    Any advice would be much appreciated.
    Thank you.
  • Hishamawada
    Trusted Tech

    100+ Posts
    • Dec 2020
    • 174

    #2
    Re: Canon IRV C3520i keeps restarting

    Mainly when the printer fails to startup then its the main controller issue .

    Try removing it and placing it back in its place .

    Sent from my M2101K6I using Tapatalk

    Comment

    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8131

      #3
      Re: Canon IRV C3520i keeps restarting

      Originally posted by Monk
      It was on when electricity was cut, and then electricity came back for couple of seconds and was cut again, and then when electricity came back it just reached to the end of the loading where the Image Runner Advanced logo appears and turned off and restarted. Since then it keeps on doing that.

      (details found in this video, it is 5 minutes long because i kept it in real time).

      Any advice would be much appreciated.
      Thank you.

      From your video this looks like you have an issue with the HDD and/or system software.

      I would start formatting the HDD & reloading the software.

      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk

      Comment

      • zoraldinho
        teacher-guide-expert-guru

        Site Contributor
        5,000+ Posts
        • Mar 2008
        • 5007

        #4
        Re: Canon IRV C3520i keeps restarting

        Originally posted by copier tech
        From your video this looks like you have an issue with the HDD and/or system software.

        I would start formatting the HDD & reloading the software.


        I agree
        If it ain't broke, don't fix it
        A picture is worth a thousand words

        Comment

        • Monk
          Junior Member
          • Dec 2021
          • 3

          #5
          Re: Canon IRV C3520i keeps restarting

          Originally posted by copier tech
          From your video this looks like you have an issue with the HDD and/or system software.

          I would start formatting the HDD & reloading the software.


          Thank you Copier Tech,


          Can you please share with us the tools needed along with guidelines for formatting the HDD and reloading the software for the machine? Also, would the machine accept a 500 GB HDD instead of the original 380 GB?


          Appreciate your help on this.

          Comment

          • Hishamawada
            Trusted Tech

            100+ Posts
            • Dec 2020
            • 174

            #6
            Re: Canon IRV C3520i keeps restarting

            End users are not allowed to obtain the firmware for the printer. You should contact a technician to solve your problem .

            Sent from my M2101K6I using Tapatalk

            Comment

            • saibajustica
              Technician
              • Mar 2018
              • 20

              #7
              Re: Canon IRV C3520i keeps restarting

              Originally posted by Hishamawada
              End users are not allowed to obtain the firmware for the printer. You should contact a technician to solve your problem .

              Sent from my M2101K6I using Tapatalk
              Can't firmware be downloaded from the Canon site? Genuine question.

              Enviado de meu SM-A107M usando o Tapatalk

              Comment

              • Hishamawada
                Trusted Tech

                100+ Posts
                • Dec 2020
                • 174

                #8
                Re: Canon IRV C3520i keeps restarting

                Ofc not , its only available for canon certified technicians.

                Sent from my M2101K6I using Tapatalk

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22798

                  #9
                  Re: Canon IRV C3520i keeps restarting

                  Originally posted by saibajustica
                  Can't firmware be downloaded from the Canon site? Genuine question.

                  Enviado de meu SM-A107M usando o Tapatalk
                  No.

                  Sent from my SM-G960U using Tapatalk

                  Comment

                  • saibajustica
                    Technician
                    • Mar 2018
                    • 20

                    #10
                    Re: Canon IRV C3520i keeps restarting

                    Originally posted by Hishamawada
                    Ofc not , its only available for canon certified technicians.

                    Sent from my M2101K6I using Tapatalk
                    Thanks [emoji106]. I'm a fresh newbie.

                    Enviado de meu SM-A107M usando o Tapatalk

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8131

                      #11
                      Re: Canon IRV C3520i keeps restarting

                      Originally posted by Monk
                      Thank you Copier Tech,


                      Can you please share with us the tools needed along with guidelines for formatting the HDD and reloading the software for the machine? Also, would the machine accept a 500 GB HDD instead of the original 380 GB?


                      Appreciate your help on this.
                      Yes we can supply this for you, drop us an email from the links below.
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk

                      Comment

                      • Monk
                        Junior Member
                        • Dec 2021
                        • 3

                        #12
                        Re: Canon IRV C3520i keeps restarting

                        Originally posted by copier tech
                        Yes we can supply this for you, drop us an email from the links below.
                        IT WORKED. Thank you for the great support... issue solved.

                        Just wondering if you have any idea incase i need to buy a UPS for this copier to avoid issues that relates to electrical shortage, what is your advice regarding the specifications?

                        Thank you again.

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22798

                          #13
                          Re: Canon IRV C3520i keeps restarting

                          Originally posted by Monk
                          IT WORKED. Thank you for the great support... issue solved.

                          Just wondering if you have any idea incase i need to buy a UPS for this copier to avoid issues that relates to electrical shortage, what is your advice regarding the specifications?

                          Thank you again.
                          A line conditioner would be better a Uninterrupted Power Supply could be damaged to the constant drain on it.
                          Hook one up, power up the copier, it starts beeping, that shows you it is draining a LARGE amount of battery each time the fuser draws power to be able to come up to temp.

                          Sent from my SM-G960U using Tapatalk

                          Comment

                          • copier tech
                            Field Supervisor

                            5,000+ Posts
                            • Jan 2014
                            • 8131

                            #14
                            Re: Canon IRV C3520i keeps restarting

                            Originally posted by Monk
                            IT WORKED. Thank you for the great support... issue solved.

                            Just wondering if you have any idea incase i need to buy a UPS for this copier to avoid issues that relates to electrical shortage, what is your advice regarding the specifications?

                            Thank you again.

                            Glad we were able to help.
                            Let us eat, drink, and be merry, because tomorrow we may die!

                            For all your firmware & service manual needs please visit us at:

                            www.copierfirmware.co.uk - www.printerfirmware.co.uk

                            Comment

                            • Victor H
                              Technician
                              • Aug 2016
                              • 21

                              #15
                              Re: Canon IRV C3520i keeps restarting

                              Originally posted by copier tech
                              From your video this looks like you have an issue with the HDD and/or system software.

                              I would start formatting the HDD & reloading the software.

                              Hello sir, I have the same problem with IR advance 6565i. Same as the video shows. Can you please help. Thanks

                              Comment

                              Working...