Canon iR Adv DX C3725i Screen touch misaligned

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  • anas.agha
    Technician
    • Aug 2023
    • 16

    #1

    [Misc] Canon iR Adv DX C3725i Screen touch misaligned

    Hello everyone

    I need help urgently with the printer's screen

    Basically, what happened was that the printer froze during the screen calibration procedure, and now the touch is misaligned by a lot (around 5cm away from the point of contact), and because of that I'm unable to access the service mode again to recalibrate the screen and fix it (the point of contact to press {2} and {8} is outside the screen).

    Please tell me if there is an alternative way to access the service menu or just screen calibration menu again, if there isn't please guide me to the best solution other than recalibrating to fix the screen (replacing the touch, screen or PCB).
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8065

    #2
    Re: Canon iR Adv DX C3725i Screen touch misaligned

    Originally posted by anas.agha
    Hello everyone

    I need help urgently with the printer's screen

    Basically, what happened was that the printer froze during the screen calibration procedure, and now the touch is misaligned by a lot (around 5cm away from the point of contact), and because of that I'm unable to access the service mode again to recalibrate the screen and fix it (the point of contact to press {2} and {8} is outside the screen).

    Please tell me if there is an alternative way to access the service menu or just screen calibration menu again, if there isn't please guide me to the best solution other than recalibrating to fix the screen (replacing the touch, screen or PCB).
    Ok so why were you trying a calibration on the screen in the first place, did it initially have a touch screen issue ?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • KenP
      Junior Member
      • Aug 2023
      • 9

      #3
      Re: Canon iR Adv DX C3725i Screen touch misaligned

      Originally posted by anas.agha
      Hello everyone

      I need help urgently with the printer's screen

      Basically, what happened was that the printer froze during the screen calibration procedure, and now the touch is misaligned by a lot (around 5cm away from the point of contact), and because of that I'm unable to access the service mode again to recalibrate the screen and fix it (the point of contact to press {2} and {8} is outside the screen).

      Please tell me if there is an alternative way to access the service menu or just screen calibration menu again, if there isn't please guide me to the best solution other than recalibrating to fix the screen (replacing the touch, screen or PCB).
      Yes there is another way to access the service mode, I sent you a private message

      Comment

      • ADV COPIER
        Pemain

        Site Contributor
        100+ Posts
        • Nov 2022
        • 230

        #4
        Re: Canon iR Adv DX C3725i Screen touch misaligned

        Originally posted by KenP
        Yes there is another way to access the service mode, I sent you a private message
        can you tell me ? I have same problem with iR 3226
        Let's Drink our Coffee
        WhatsApp +62895325228383

        Comment

        • anas.agha
          Technician
          • Aug 2023
          • 16

          #5
          Re: Canon iR Adv DX C3725i Screen touch misaligned

          Originally posted by KenP
          Yes there is another way to access the service mode, I sent you a private message
          thank you very much solved

          Comment

          • KenP
            Junior Member
            • Aug 2023
            • 9

            #6
            Re: Canon iR Adv DX C3725i Screen touch misaligned

            Originally posted by ADV COPIER
            can you tell me ? I have same problem with iR 3226
            The alternate way to enter service mode only applies to the newer DX series machines that don't have hard buttons and rely on the touchscreen for all buttons.

            Comment

            • giogi
              Engineer senior

              100+ Posts
              • Jan 2016
              • 182

              #7
              Re: Canon iR Adv DX C3725i Screen touch misaligned

              to perform the co-ordinate calibration of the operator panel,
              enter service mode and press button 5 three times.
              "Knowledge is a source, but unfortunately ignorance is a sea."

              Comment

              • giogi
                Engineer senior

                100+ Posts
                • Jan 2016
                • 182

                #8
                Re: Canon iR Adv DX C3725i Screen touch misaligned

                Originally posted by terramobil
                I think you can use the Canon Remote Operation Viewer to enter the service mode and then do the touchscreen calibration at the machine.
                this suggestion don't work
                "Knowledge is a source, but unfortunately ignorance is a sea."

                Comment

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