[Misc] Canon iR Adv DX C3725i Screen touch misaligned

[anas.agha]

Hello everyone

I need help urgently with the printer's screen

Basically, what happened was that the printer froze during the screen calibration procedure, and now the touch is misaligned by a lot (around 5cm away from the point of contact), and because of that I'm unable to access the service mode again to recalibrate the screen and fix it (the point of contact to press {2} and {8} is outside the screen).

Please tell me if there is an alternative way to access the service menu or just screen calibration menu again, if there isn't please guide me to the best solution other than recalibrating to fix the screen (replacing the touch, screen or PCB).

[copier tech]

Re: Canon iR Adv DX C3725i Screen touch misaligned

Hello everyone

I need help urgently with the printer's screen

Basically, what happened was that the printer froze during the screen calibration procedure, and now the touch is misaligned by a lot (around 5cm away from the point of contact), and because of that I'm unable to access the service mode again to recalibrate the screen and fix it (the point of contact to press {2} and {8} is outside the screen).

Please tell me if there is an alternative way to access the service menu or just screen calibration menu again, if there isn't please guide me to the best solution other than recalibrating to fix the screen (replacing the touch, screen or PCB).

Ok so why were you trying a calibration on the screen in the first place, did it initially have a touch screen issue ?

[KenP]

Re: Canon iR Adv DX C3725i Screen touch misaligned

Hello everyone

I need help urgently with the printer's screen

Basically, what happened was that the printer froze during the screen calibration procedure, and now the touch is misaligned by a lot (around 5cm away from the point of contact), and because of that I'm unable to access the service mode again to recalibrate the screen and fix it (the point of contact to press {2} and {8} is outside the screen).

Please tell me if there is an alternative way to access the service menu or just screen calibration menu again, if there isn't please guide me to the best solution other than recalibrating to fix the screen (replacing the touch, screen or PCB).

Yes there is another way to access the service mode, I sent you a private message

[ADV COPIER]

Re: Canon iR Adv DX C3725i Screen touch misaligned

Yes there is another way to access the service mode, I sent you a private message

can you tell me ? I have same problem with iR 3226

[anas.agha]

Re: Canon iR Adv DX C3725i Screen touch misaligned

Yes there is another way to access the service mode, I sent you a private message

thank you very much solved

[KenP]

Re: Canon iR Adv DX C3725i Screen touch misaligned

can you tell me ? I have same problem with iR 3226

The alternate way to enter service mode only applies to the newer DX series machines that don't have hard buttons and rely on the touchscreen for all buttons.

[giogi]

Re: Canon iR Adv DX C3725i Screen touch misaligned

to perform the co-ordinate calibration of the operator panel,
enter service mode and press button 5 three times.

[giogi]

Re: Canon iR Adv DX C3725i Screen touch misaligned

I think you can use the Canon Remote Operation Viewer to enter the service mode and then do the touchscreen calibration at the machine.

this suggestion don't work