scanning from IR advanced C5250 to windows 11 computer

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  • Canuck
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Make sure all of the Windows security updates are installed also.

    Leave a comment:


  • acsolutions
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Thanks guys, for all the options. The machine is at my home and I'm having my
    wife scan to email until i select the option. Thanks again and I'll post when I get the scanning going.

    Leave a comment:


  • dekoster
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by acsolutions
    Hello, I'm unable to scan to a windows 11 computer, I did set it up on a windows 10 computer. turned on smb and file and print sharing with firewall turned off, still says re sending then a tx report. says tx incomplete and transaction ok. Thanks

    Leave a comment:


  • dekoster
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by acsolutions
    Hello, I'm unable to scan to a windows 11 computer, I did set it up on a windows 10 computer. turned on smb and file and print sharing with firewall turned off, still says re sending then a tx report. says tx incomplete and transaction ok. Thanks
    you can download the special software in service mode under updater

    Leave a comment:


  • wcanonw
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by acsolutions
    Thanks, I was afraid of that! I have no way to get that firmware due to not being an authorized dealer. Is there a ftp utility I can use?
    Another option would be if the computers are all in an office, the Windows 10 computer where the scans arrive, share that folder over the network, and from the Windows 11 computer to be able to access that network shared folder.

    Leave a comment:


  • copier tech
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by acsolutions
    Thanks, I was afraid of that! I have no way to get that firmware due to not being an authorized dealer. Is there a ftp utility I can use?
    We can supply you this firmware, drop us an email via either link below.

    Leave a comment:


  • acsolutions
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by copier tech
    You may need to update the firmware to support SMB 2/3.
    Windows 11 turned off SMB v1.0 by default this will block scanning from your Canon unless updated. See attached file.

    [ATTACH]59186[/ATTACH]
    Thanks, I was afraid of that! I have no way to get that firmware due to not being an authorized dealer. Is there a ftp utility I can use?

    Leave a comment:


  • copier tech
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by acsolutions
    Hello, I'm unable to scan to a windows 11 computer, I did set it up on a windows 10 computer. turned on smb and file and print sharing with firewall turned off, still says re sending then a tx report. says tx incomplete and transaction ok. Thanks
    You may need to update the firmware to support SMB 2/3.
    Windows 11 turned off SMB v1.0 by default this will block scanning from your Canon unless updated. See attached file.

    Special Firmware 46.80 SMB2 Support version 1.3.pdf

    Leave a comment:


  • acsolutions
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by wcanonw
    hello you have to put a fixed ip address to the computer, and create a password to the computer
    My windows 10 computer in not fixed and it works just fine. Yes, it does have a user name and password, you can't set it up without it.

    Leave a comment:


  • wcanonw
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by acsolutions
    What dont you understand. I can scan to windows 10 smb but not to windows 11 smb that's about the best I can describe it.
    hello you have to put a fixed ip address to the computer, and create a password to the computer

    Leave a comment:


  • acsolutions
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by wcanonw
    hello not understand windows 10 or 11
    What dont you understand. I can scan to windows 10 smb but not to windows 11 smb that's about the best I can describe it.

    Leave a comment:


  • wcanonw
    replied
    Re: scanning from IR advanced C5250 to windows 11 computer

    Originally posted by acsolutions
    Hello, I'm unable to scan to a windows 11 computer, I did set it up on a windows 10 computer. turned on smb and file and print sharing with firewall turned off, still says re sending then a tx report. says tx incomplete and transaction ok. Thanks

    hello not understand windows 10 or 11

    Leave a comment:


  • scanning from IR advanced C5250 to windows 11 computer

    Hello, I'm unable to scan to a windows 11 computer, I did set it up on a windows 10 computer. turned on smb and file and print sharing with firewall turned off, still says re sending then a tx report. says tx incomplete and transaction ok. Thanks
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