IR3100cn Unusual Image Distortion

[teckat]

(: someone has a large amount of knowledge

i now feel so naked

[djbass]

For what it's worth, I came from an IT background and generally have always had an affinity for technology, but even then it still took me a good 3 years of hands on experience to finally truely understand how a photocopier works, and no manual, training or forum could have ever prepared me with the same level of understanding I now have today.

Sure any technically apt person could with access to the right tools fix some of the simpler problems for themselves, and on many occasions I have directed or encouraged some of my trusted customers (or in some cases those in isolated areas I simply couldn't get to with making a day trip) to repair certain simpler faults themselves.

There are certain things though that should only be done by qualified persons, its not because we are mistrusting or want to keep all this secret knowledge to ourselves or try to skim more profit, it is because even with the added experience under our wings we are at the end of the day still human and are just as liable to make mistakes as the next person, but at least we know how to keep those mistakes from becoming major disasters.

And yes there are techs out there that even with years of experience still don't have the first clue how to fix a machine, I've worked with many, but it is a general slap in the face to those of us that do when customers come on here rambling about how useless techs are and how untrustworthy they are, every industry has their black sheep but don't let your experience with a few of them taint your oppinion on the rest of us, some of us are genuinely interested in trying to help the customer not hinder.

[PCTech]

djbass : I never want to get into understanding how particular copiers work, an understanding of the process is enough for me to know I don't want to get involved in the intricacies of individual applications of that concept! especially not carousel models like these

I hadn't looked at it as though I could have been insulting your trustworthy nature, I just understood that there are sharks everywhere, especially with the global economy in the state it is and that everyone has the cynical mindset that my current company has, but perhaps that has been brought about thanks to the nature of our work! I don't believe I rambled about how useless or trustworthy techs are in general, but having caught too many to count nearly red handed I have what I believe to be a healthy skepticism and would rather enter into discussion with a technician in an informed position. I do believe that there are people out there who are genuinely interested in helping their customers, I'm one of them! and in every company I've worked I've had to spend as much time shoring up relationships with the business that have been ruined due to un-trustworthy and shady workers (usually contractors) who took advantage of managements ignorance to technical topics and made a huge mess of the place in process (normally becuase if they can explain it well enough they can get the contract to fix it again). Once again, this is no doubt self imposed since I love taking on roles where the company have gotten into a right mess either through poor staff choice, rapidly changing requirements or some sort of complete disaster totally out of their control and then I set about sorting them out and getting them into a state where they will run soundly for the next 5 years. Given what I have learned about this copier, I don't think it'll last 5 years before someone gets annoyed with the maintenance cost however we do have an identical machine in one of the other offices that has done 300k which from what I have heard from a few canon specialists over here could be some sort of a record on this model!

[PCTech]

So hopefully this will be my last post on the technical aspects of this issue! The technician from W A Hutton in Stockport... www.wahutton.co.uk

[SCREWTAPE]

Ok, I"m happy that your up and running.

So the machine in question from your original reason of posting was never fixed?

[teckat]

So hopefully this will be my last post on the technical aspects of this issue! The technician from W A Hutton in Stockport... www.wahutton.co.uk

as I told you in post #18/ a highly trained qualified tech will follow a procedure First / instead of jumping of conclusions / it is very difficult to solve a problem that is posted in this forum, without being able to physically see the issue. I don't know about the UK, but in the USA, word of mouth in this industry is your best source for qualified/trained/service technicians,who work for trusted companies in this business of field service .
"Amen"

[PCTech]

The copier from the first post has been cannibalised as replacement parts for the other ir3100c which is now fully operational, after telling the technician who arrived what I'd done, he came to exactly the same conclusion, agreed with me that the easiest option would be to use parts from what looked to be the better copier in order to fix the mechanically battered looking one, and now I have a perfectly functional copier plus a spare drum unit, transfer belt, four full toners, a strip of staples and four drawers spare!