ir-3045 licsense issue

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  • T911
    Senior Tech

    500+ Posts
    • Jun 2007
    • 628
    #1

    ir-3045 licsense issue

    this customer bought this machine 3 years ago with the print, scan fax options installed and now finally wants to put it on the network. Unfortuntly it's asking for some liscenses. they can send a print job to it and it will spool then error out asking for the liscense and a memory issue. thanks t
    Tags: 045, 304, 3045, act, asking, canon, customer, error, fax, installed, issu, issue, job, jpg, legit, logo, memory, network, options, print, qualified, sca, scan, send, spool, stalled, work
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16084
      #2
      Originally posted by T911
      this customer bought this machine 3 years ago with the print, scan fax options installed and now finally wants to put it on the network. Unfortuntly it's asking for some liscenses. they can send a print job to it and it will spool then error out asking for the liscense and a memory issue. thanks t

      Previous customer probably did the 'Initialize All Data/Settings'. before selling or
      disabled the license key/ or never had them /
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • SCREWTAPE
          East Coast Imaging

          Site Contributor
          2,500+ Posts
          • Jan 2009
          • 3396
          #3
          Call a,



            Comment

            • mrfixit51
              Lead Service Technician

              1,000+ Posts
              • Oct 2008
              • 1975
              #4
              Originally posted by T911
              this customer bought this machine 3 years ago with the print, scan fax options installed and now finally wants to put it on the network. Unfortuntly it's asking for some liscenses. they can send a print job to it and it will spool then error out asking for the liscense and a memory issue. thanks t
              A Canon qualified technician can contact the Technical Assistance Center, and get license information registered against the serial number. They can give that information over the phone. The big catch is you have to be legit, or you will not be able to speak to anyone...
              "Once a King, always a King, but once a Knight is enough!"

                Comment

                • T911
                  Senior Tech

                  500+ Posts
                  • Jun 2007
                  • 628
                  #5
                  Originally posted by mrfixit51
                  A Canon qualified technician can contact the Technical Assistance Center, and get license information registered against the serial number. They can give that information over the phone. The big catch is you have to be legit, or you will not be able to speak to anyone...

                  thanks much mrfixit

                    Comment

                    • mrfixit51
                      Lead Service Technician

                      1,000+ Posts
                      • Oct 2008
                      • 1975
                      #6
                      You are welcome!
                      "Once a King, always a King, but once a Knight is enough!"

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