iR C3380 & Z1 finisher paper feed issue

[Pete Gossett]

OK, this is a weird one - I have a C3380 with the Z1 inner finisher, and as each sheet of paper is exiting the feed path(before it is either ejected, or pulled back into the staple tray) the trail-edge of the sheet toward the rear of the copier is not being ejected all the way.

I've pulled off the front & rear black plastic "flappers" that hang in front of the paper path(to direct the sheet downward) and the paper still hangs up, although I do not see anything preventing the sheet from ejecting all the way. Swapping the flappers front-to-rear did not help either.

I don't see any residue or obstructions in the paper path from either the exit-side, or inside. Cleaning the rollers & belts didn't help either, and this isn't a high-volume machine. Though I'm wondering if it might be an issue with the eject rollers, since I don't really see anything else.

Have any of you run into this problem???

Thanks!

[CanonSco]

What jam code is it giving?
Does it do it on A4R / A3 ?

[teckat]

OK, this is a weird one - I have a C3380 with the Z1 inner finisher, and as each sheet of paper is exiting the feed path(before it is either ejected, or pulled back into the staple tray) the trail-edge of the sheet toward the rear of the copier is not being ejected all the way.

I've pulled off the front & rear black plastic "flappers" that hang in front of the paper path(to direct the sheet downward) and the paper still hangs up, although I do not see anything preventing the sheet from ejecting all the way. Swapping the flappers front-to-rear did not help either.

I don't see any residue or obstructions in the paper path from either the exit-side, or inside. Cleaning the rollers & belts didn't help either, and this isn't a high-volume machine. Though I'm wondering if it might be an issue with the eject rollers, since I don't really see anything else.

Have any of you run into this problem???

Thanks!

what is the Jam code ?? need to know if it is a delay or stationary issue
u can try to remove and re seat all finisher controller connectors.
it may also be a solenoid issue.

are u using European size documents as well as Domestic sizes?
if so , go in to Service Mode Level "1" , Copier / Option / Body / Model-SZ set to "3". Turn machine off and back on again to lock in the setting.

[teckat]

This could help if this is your issue


Product : imageRUNNER C2880 / C3380 / C2880i / C3380i

imageRUNNER C2550 / C3080 / C3480 / C3080i / C3480i

Finisher-Z1 Title : Intermittently, 0209 Jams are Occurring in the Finisher-Z1
Problem :
The 0209 code is a stationary jam at the Number 2 Delivery Sensor PS1A. Intermittently, 0209 jams are occurring in the Finisher Z1. The machine would jam regardless of paper size. While running the copier with the covers off the finisher, it was noticed that the paper was hitting the center green inlet guides and hesitating. Upon further inspection, it was also noticed that the two center green inlet guides were higher than the two outside guides.

Solution :
In this case, replacing the Feeder Guide Assembly (FM2-0658-000) in the finisher resolved the issue.

[teckat]

Check if the Delivery Rollers on the Finisher Z1 are turning on , if not will cause jam code 0209. Will jam at the Finisher inlet.

Check the input voltage to the Finisher Controller at J12. J12 pin 1 should be reading 24 volts. If the voltage is missing check the voltage back at the Accessory Power Supply PCB at connector J644 pin 3 it should read 24 volts. If the voltage is missing replace the Accessory Power Supply PCB, part number FK2-3077-000.

[hemai2005]

check the size of paper in all cassette
also put A4 paper from bypass and check

[D_L_P]

I've seen the issue you have described, where it feeds crooked and then misses a page when stapling. Or the stack will be a mess and wind up on the floor. There are a few things that can do that but most of the time I just replace the rollers (4A3-1121-000). Excessive paper curl can cause it too, flip the paper over and see if it makes a difference.

Another somewhat common cause is the cassettes. The rack and pinion gear breaks or slips or the cassette is just set to deep and the paper is to far back. If the paper in the cassette is more to the rear than it should be, then when it feeds through the finisher it will catch on the rear guide. It may or may not show up on the copy depending on where the physical registration and PVE-OFST is set. This happens more during a long run, it will run fine when the stack is offset toward the front but will happen when the stack is offset to the rear. Check that the cassette gears aren't broken and remove the right front cover and check the physical adjustment for the cassette.
You can move it so the paper sets closer to the front, which gives it more clearance in the finisher, and then adjust PVE-OFST to compensate. GL

[Pete Gossett]

Thanks for the replies!

I should have been more specific that it doesn't actually jam, the pages just exit crooked.

I did notice the two center green guided were higher than the out guides as mentioned above, so I'll proably order that assembly as well as the rollers & go from there.

Thanks again!!!

[teckat]

inlet..jpg

Feeder Guide Assembly (FM2-0658-000)

[Canuck]

i've replaced the upper guide for jamming issues but not stacking....never know though