hi guys good day. any body encountered a problem on this machine when you do a copy the machine says processing but the scanner don't move the same with printing it says processing but it doesn't print when i do test print on service mode it print out the test print but if i do report print it only says processing even if i turn and off the machine the scanner still doesn't move here what i replace ip board,dc cont,cis assy with scanner motor scanner board. and still no luck. only this 2 machine doing this on the thousand ir 2318 we sell. and this is the 1st time it happened here in our country hope you can help us guys thanks a lot. smiley
