What port does Canon use to "browse" the network?

[phorts]

When installing copiers and setting up the SEND feature, I like to setup the first "address" by browsing out from the copier and doing it that way. That way I know the authentication information provided by the customer is correct and that everything is working.

However, sometimes when i'm setting up the scan location and I click on "Browse", the message returns "No Response From Host" and the list is empty.

I've noticed this mostly on Windows 2003 domains. I've been telling customers that some firewalls/AV software blocks this "browse" communication from the Canon to the workgroup/domain and that we need to set it up from RUI.

What is the Canon actually doing? Which port is it using to browse the network? I imagine it's the same port windows uses to broadcast that information but i dont know what that is.

How can i get the Canon to "see" the computers on the network when this happens?


In a potentially related incident, a customer of mine all of a sudden cannot scan when the scan to file feature was working perfectly fine. Now, when I have them browse the network, they get the no response problem...this was not the case before. Only thing changed that i've been told of was an install of their AV software...It's a p2p network all XP and Vista machines.


Thanks!

[ladybird]

Depending what Canon device you areusing this could be caused by many things, What Canon device are you using? Have you tried setting up destinations straight to the users workstations? or have you tried using a laptop not attached to their network? what did you find when this happened?

[Mr Spock]

Most "browsing is done via smb protocol. On Vista based machines this is not correctly set up for not vista machines. Also some machines are looking for a "server" and if one is not found then it will also return this message. I would start by entering in the name of one of the computers and see if it finds an open folder on that machine. Also some antivirus/spyware does "restrict" smb calls. An there was a few security patches released by microshaft and they cause issues as well.

[phorts]

Ok, I was mostly looking for which port # SMB uses, but i discovered that it's using Port 445. Also, it appears that when looking up (browsing) the network it uses ports 137-139....

So, they're not the same protocol, which is what I was trying to discover. So if you can't browse the network, that doesnt mean you won't be able to scan to a host on the network via SMB. I've proved this theory many times.

Basically, the reason I ask is because I have a few customers that are having the same scan problem. It'll scan for awhile, but all of a sudden it will stop scanning and just say "sending...sending...resending...". And the only way to restore the scan capability is to restart the machine.

The machine can still be printed to, pinged, etc...but it somehow loses the ability to scan to the network. This is happening on two iRC3200's on the same network, and one 3200 at a totally different customer. I ask them if they can browse out to the network and both report back that they cannot..but when the machine is restarted..it can.

any ideas?

[yourownfree]

question

is this the same place with the waiting to print problem?

[phorts]

no it's not..2 different customers...

yeah.. i love my job..haha

[amuba]

When installing copiers and setting up the SEND feature, I like to setup the first "address" by browsing out from the copier and doing it that way. That way I know the authentication information provided by the customer is correct and that everything is working.

However, sometimes when i'm setting up the scan location and I click on "Browse", the message returns "No Response From Host" and the list is empty.

I've noticed this mostly on Windows 2003 domains. I've been telling customers that some firewalls/AV software blocks this "browse" communication from the Canon to the workgroup/domain and that we need to set it up from RUI.

What is the Canon actually doing? Which port is it using to browse the network? I imagine it's the same port windows uses to broadcast that information but i dont know what that is.

How can i get the Canon to "see" the computers on the network when this happens?


In a potentially related incident, a customer of mine all of a sudden cannot scan when the scan to file feature was working perfectly fine. Now, when I have them browse the network, they get the no response problem...this was not the case before. Only thing changed that i've been told of was an install of their AV software...It's a p2p network all XP and Vista machines.


Thanks!

Canon iP 1880 Reset - How To

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[phorts]

Canon iP 1880 Reset - How To

Dear all Resetters,
This is How to Reset Canon Pixma iP 1880 :
1. Press Resume button ( hold for 1 - 2 minutes )
2. Open the cover
3. Release the catridge and then put them on again
4. Close The Cover...
5. Turn Off, then Turn On

Indoresettter
download Free Reset printer

umm.. did you post in the wrong thread?

[vandezo]

Ok, I was mostly looking for which port # SMB uses, but i discovered that it's using Port 445. Also, it appears that when looking up (browsing) the network it uses ports 137-139....

So, they're not the same protocol, which is what I was trying to discover. So if you can't browse the network, that doesnt mean you won't be able to scan to a host on the network via SMB. I've proved this theory many times.

Basically, the reason I ask is because I have a few customers that are having the same scan problem. It'll scan for awhile, but all of a sudden it will stop scanning and just say "sending...sending...resending...". And the only way to restore the scan capability is to restart the machine.

The machine can still be printed to, pinged, etc...but it somehow loses the ability to scan to the network. This is happening on two iRC3200's on the same network, and one 3200 at a totally different customer. I ask them if they can browse out to the network and both report back that they cannot..but when the machine is restarted..it can.

any ideas?

there's same as my problem...
let's try replace the harddisk...

[phorts]

there's same as my problem...
let's try replace the harddisk...

Well, i didnt want to go that route..but i'll give it a shot. I'll be at my customer's next week, so if you get to it before I do, please let me know if it has solved your problem.

RIght now they're restarting the copier to restore scan abilities 2 to 3 times per day....

thanks

[Pamela]

We have been having this exact problem in our office for months now and I've had to simply deal with it. We are currently leasing our Canon Image Runner C3220 and have a technical service contract on our lease. We've been leasing this machine for a couple of years and are nearing the buyout of it. This issue just started within the past 6 months or so, but no sooner. I couldn't, for the life of me, figure it out. We had not made any major changes that I knew of. We definitely hadn't changed anything on the network. We called a technician out and was basically told that he didn't know what the problem was and that we need to call our network guy. We don't really have a network guy (I'm basically the only gal in the office that knows anything about computers). So, as I said, I've basically just been dealing with it and restarting the copier/printer on a daily basis (and throwing away that annoying TX/RX report that prints). I finally resorted to e-mailing my brother-in-law (a network security analyst) and begging that he give me some clue as to what is going on. In the meantime, I tried googling the issue, not knowing what on earth I should even google to find the correct information. By sheer luck I found this thread!! I am still having the exact issue that phorts explained in the 4th post. If I try to set up the scan location, I get "No Response" when trying to look at the network. I literally have to restart the printer and wait for it to reconnect (which can take up to 10 minutes to fully connect). It's extremely annoying and I don't know what else to do. I'm still waiting to see what my brother-in-law has to say but if anyone has come up with a fix for this, please share.

[yourownfree]

having similar problems. They are saying check rui version against what it should be with the syatem software. using sst to re-flash, sometime people forget to say to overwrite in the checkbox. so it ends up being the wrong version to match the system. not always the case but something to look for. They are saying to reformat and re-install system software etc. I dont know yet but am working on the problem as well. Sounds related. rui dissapears. even using a crossover to machine and have to still reboot to resolve.

[Pamela]

Resolved

We have finally resolved our scan issue after our tech guy made several trips out and tried several things. He flashed our copier to the latest software, removed the domain from our copier (because we are a peer-to-peer network) and double checked all of our settings, with no results. Prior to his last visit, we removed Norton Internet Security completely and purchased AVG for the two user computers. We have a third computer that is used strictly for network sharing/storage purposes and no internet browsing etc. We completely removed all anti-virus software from that computer, disabled windows firewall and enabled firewall logging. We haven't had to reset the copier for several weeks now. We had to reset it at least once a day before, sometimes more. This leads me to believe that our problem has been solved. I just wanted to update in case anyone else is still having this issue.

[sevens]

Same problem

We've the same probleme since 4 weeks with Canon IR C2880. Domain Network in Windows 2003 Mode, 2 Domain Controllers, 1 File Server. SMB scanning is possible without any problems on the first domain controller. With the second domain controller and the file server scanning doesn't work altough both servers can be pinged by the canon machine and there are no other problems with this servers in our network.

We tried nearly everythin possible. The Canon support guy says that there is a authentification issue but if this would be the case, why does it work with the first domain controller?

In the first time we suspected the DNS / NetBIOS. But using IP address to connect to the servers was not successful too.

Network printing of cause is working perfectly from every server or workstation in the network.

We tried to remove virus scanning software but without success.

Anyone a glue what to try next?