Scanned documents moved to junk mail in Scan front 220

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  • Rakesh
    Service Manager

    50+ Posts
    • May 2012
    • 72

    #1

    [Misc] Scanned documents moved to junk mail in Scan front 220

    Hi,
    i have a question. I have Canon Scan front 220 network scanners in LAN, which can send scanned documents via email But
    all emails are moved to junk-emails folder in outlook 2007.

    Can somebody tell me, why these mails are moved to the junk-email folder and how can i resolve this problem?
    View Life As A Continuous Learning Experience...
  • Eddie
    Technician
    • Jun 2009
    • 31

    #2
    Re: Scanned documents moved to junk mail in Scan front 220

    right click on the scanned email and "add sendeer to safe sender list"

    Comment

    • Eric1968
      Service Manager

      1,000+ Posts
      • Jan 2009
      • 2458

      #3
      Re: Scanned documents moved to junk mail in Scan front 220

      This is not just a Canon issue. It happens with all brands. A few years ago I had a Ricoh 1515MFP and the internet provider decided to just delete all mail from the machine. In this case the mail didn't even reach the junk mailbox. So add a rule in Outlook for the machine like Eddie says.
      Sometimes it also works when you put something in the subject field.

      Comment

      • KenB
        Geek Extraordinaire

        2,500+ Posts
        • Dec 2007
        • 3944

        #4
        Re: Scanned documents moved to junk mail in Scan front 220

        Some years back I had a Ricoh 2027 at an account where the ISP kept blocking the messages because of how the subject line was worded.

        It was a very small ISP, so they made the adjustment for the customer (after some serious convincing...)
        “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Re: Scanned documents moved to junk mail in Scan front 220

          Originally posted by Eddie
          right click on the scanned email and "add sendeer to safe sender list"
          good idea, but Outlook 2007 has had this issue of pushing to junk mail even if u set /adjust settings
          try Outlook 2007>Tools-Options-Preferences-Junk Email and select low as the setting
          or re-check your e-mail RULES settings----make sure "on this machine only" is not checked off


          may be better to try and adjust thru your ANTI-virus program e-mail filter

          Handling junk mail in Outlook 2007


          see link/ probably won't help
          ------------------------------------------
          http://office.microsoft.com/en-us/ou...91.aspx#BMjunk
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • Rakesh
            Service Manager

            50+ Posts
            • May 2012
            • 72

            #6
            Re: Scanned documents moved to junk mail in Scan front 220

            All of you guys, I really thank you.
            View Life As A Continuous Learning Experience...

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