[Misc] IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

[Rachid.Akli]

Hi to all,

A colleague of mine has swapped PCB2 between IRAC2020i and IRAC2020L without a backup. Before swapping, the IRAC2020i was ok: Copying, printing, scaning....The IRAC2020L was displaying E225. After swapping, the iRAC2020i progress bar freezes at its end. After downloading, the machine could print and copy but couldn't scan to file. The RUI access is not possible.

Any help is welcome.

Rachid.

[Rachid.Akli]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

Additional information:

1- I cannot add a user in the address book.
2- The "Controller System error Diagnostic tool" has given an OK result.

Rachid.

[KL568]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

Additional information:

1- I cannot add a user in the address book.
2- The "Controller System error Diagnostic tool" has given an OK result.

Rachid.

Hi, Rachid

Since no backup was done, have you done a MMI Clear for that "I" model?

Both machine has HDD? So if you had replace a part from a Non-"I" model
to another "I" model, you might want to format HDD then download firmware.

[Rachid.Akli]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

Hi, Rachid

Since no backup was done, have you done a MMI Clear for that "I" model?

Both machine has HDD? So if you had replace a part from a Non-"I" model
to another "I" model, you might want to format HDD then download firmware.

Thanks for your reply,

On the "i" model, we've done MMI clear and the result is the same. I just downloaded the firmware without formating the HDD. Is formating so important and necessary?
The second machine is an "L" model without an HDD. Now, it is displaying E602.

Rachid.

[KL568]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

Thanks for your reply,

On the "i" model, we've done MMI clear and the result is the same. I just downloaded the firmware without formating the HDD. Is formating so important and necessary?
The second machine is an "L" model without an HDD. Now, it is displaying E602.

Rachid.

Are you pretty sure that PCB2=Main Cont 2 is the same part number? And have make physical comparison of both PCB2 to be same?

May I suggest you retrace back? You ought to revert back the PCB2 replacement, at least you have only iRAC2020L issue to solve instead of troubleshoot 2 machines

[spectraindo]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

As far as I know, all iR Adv series comes standard with the SEND function.
Maybe it is not displayed on the control panel after a System Flash.
Service Mode level 2, COPIER - OPTION - DSPLY-SW - UI-SEND = 1 TO DISPLAY; = 0 TO HIDE.
Power OFF/ON . Also UI-MEM maybe hidden after Flashing the System (Scan to USB Flashdrive).
I have experienced this once.

[alex@wocltd.com]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

had the same fault - you need to clear/init all data under data management - this cured our machine after pulling my hair out.....

[KL568]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

had the same fault - you need to clear/init all data under data management - this cured our machine after pulling my hair out.....

Lucky you, that trick worked for your situation

Mine have to format the HDD and re-configured back the settings, including Dept IDs

Rachid,

Just recall that my situation was COPY was missing and have to format HDD. You could try Alex's method 1st. If that does not work, guess last effort is format and reload.

[Rachid.Akli]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

Thanks a lot for the suggestions,

We used the "extreme" solution which consists of desolding the batteries on both PCB2. The two machines are OK now. I imagine that the swapping is possible with two similar machines only (both "i" or "L" models) without forgetting the back-up with the two machines to keep all the user mode adjustments.

Rachid.

[KL568]

Re: IRAC2020i: No scan to file, No RUI access after PCB2 swapping.

Thanks a lot for the suggestions,

We used the "extreme" solution which consists of desolding the batteries on both PCB2. The two machines are OK now. I imagine that the swapping is possible with two similar machines only (both "i" or "L" models) without forgetting the back-up with the two machines to keep all the user mode adjustments.

Rachid.

Gosh! That is really extreme and all the way circuit-board level components troubleshooting.

Thanks for the update for this resolution. I just suddenly recall reading information of latest SST. It seems to be able to backup SRAM data but not sure it would also contain what you encountering. Do keep this info as another venue to explore if you are to <touch wood> hit into similar issue