Canon iR3300 Scanning Problem

[mitsubee]

Hi all , can anyone please help me with this , i have a Canon iR3300 which is having scanning problem , After pressing the SYSTEM + Online by using the Network Scangear v2.21 as my twain.After clicking the scan button on the Scangear the Status window appear 0% and the loading bar not running and the machine is not pulling in the original to scan.It`s like the Network Scangear is not Triggering the machine to start scan.

p/s : i have reinstall the Scangear Software ,Cleared DC COn, R-con , MNT-COn all most of it....1 more info ... this machine been using for 2 years and it`s working fine all the time.

Thanks alot please help

[yourownfree]

if you have a service laptop, try it with a direct connect to copier using crossover cable. This will remove the network and their stuff as a problem, and leaves you with the copier. It will help locate cause.

[century]

1. Open ScanGear Tool
2. Click Discover (it should show the IR3300). If not, click IP Address button and manually input Copier's IP Address & click ok
3. Highlight the IR3300 copier in "select scanner from the list"
4. Click select button.
5. Click Test button.
6. Click Exit.
7. Open Microsoft Word or Acrobat 6+ or any software you wish to test.

[lkrsardis]

back to the basics

try this.

[mitsubee]

Thank you all for the reply ,

by the way i would like to let you all know one more info so be easy to figure it out , i have another machine located in the same factory also a iR3300(Upstair) working fine , wherelse this Can't Scan problem machine is the one which is located downstairs.

Thanks

[saif245]

Hi, are you able to seen the copier through scan gear, if not check Network cables, and go in service mode by pressing additional function and 2 and 8 together then additional function again” go in option look for S/SLEC OR SCAN SELECT make it 1 FROM 0 press ok , reboot copier, it will work

[amuba]

Hi all , can anyone please help me with this , i have a Canon iR3300 which is having scanning problem , After pressing the SYSTEM + Online by using the Network Scangear v2.21 as my twain.After clicking the scan button on the Scangear the Status window appear 0% and the loading bar not running and the machine is not pulling in the original to scan.It`s like the Network Scangear is not Triggering the machine to start scan.

p/s : i have reinstall the Scangear Software ,Cleared DC COn, R-con , MNT-COn all most of it....1 more info ... this machine been using for 2 years and it`s working fine all the time.

Thanks alot please help

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