Canon Advance C5045 Error E-0025-0410

[turkeyfoot]

Re: Canon Advance C5045 Error E-0025-0410

There was a Small Bottle holding tab that came up in the center of that bottle nozzel that keep the Toner CTG from going in all the way.
Pulled down problem resolved.

Thank You for your help. !

Tim C - Here is a pro active cut to the chase quick tip regarding toner bottle errors. Get a flexible wire, an old style coat hangar works best. It will give you the reach needed to get to end of the hopper tunnel. Cheat the door with a slim ruler like tool to pop the door open. If you catch it right theres no need to go thru tech mode. Shine a flashlight and check the flaps that normally grab the cartridge. Its usually 1 side which has "bitten" down. This is the ureaka moment. Use the hangar to flip it back into position. Out of probably 10 times this has occurred only once did it require me to look any further. The hangar should be a regular part of your tool bag, it was mine. If it is this easy then its not necessary to bill on the first call. Use it as an opportunity to instruct the customer and build satisfaction. They will look at you as a rarity amongst Canon techs. Apply the KIS Silly rule often.

[onlyinnewfoundland]

Re: Canon Advance C5045 Error E-0025-0410

Had a customer do this recently - they put a GPR-31 black into the C5045.

Ended up having to get the black hopper out, that little lock was flipped up on the bottom. I couldn't get mine to move until the hopper was out and I had a new one handy (of course...)

Cheers

[canonclc]

Re: Canon Advance C5045 Error E-0025-0410

There was a Small Bottle holding tab that came up in the center of that bottle nozzel that keep the Toner CTG from going in all the way.
Pulled down problem resolved.

Thank You for your help. !

Glad you got it resolved

[Tim C]

Re: Canon Advance C5045 Error E-0025-0410

There was a Small Bottle holding tab that came up in the center of that bottle nozzel that keep the Toner CTG from going in all the way.
Pulled down problem resolved.

Thank You for your help. !

[Tim C]

Re: Canon Advance C5045 Error E-0025-0410

New Canon Bottle GPR-30 for the C5045

[northernlife]

Re: Canon Advance C5045 Error E-0025-0410

new bottle or the same one she screwed up?

[canonclc]

Re: Canon Advance C5045 Error E-0025-0410

Yes, OEM Canon Toner Bottle, Still it just feel like it doesn't fit in all the way, I cant see anything that could be blocking it.
I was thinking it might be out of alignment.

Make sure it's not a bottle from a 5030 and shine a light into the hopper hole where the bottle fits in and make sure there is no a square white tab sitting up at the end of the hopper.it needs to be laid flat (ruler with a paper clip tapped on will pull it back down)

[Tim C]

Re: Canon Advance C5045 Error E-0025-0410

Yes, OEM Canon Toner Bottle, Still it just feel like it doesn't fit in all the way, I cant see anything that could be blocking it.
I was thinking it might be out of alignment.

[canonclc]

Re: Canon Advance C5045 Error E-0025-0410

Installed a new drive assy today, it turned normal for a few seconds then it broke the same gear again.. I am assuming that the Toner bottle is binding up somehow just not sure what can cause this issue. I am checking the manual hoping for some more guidance.
Thank You

Is it genuine toner bottle they are using? Had this problem with katun toner bottles.

[Tim C]

Re: Canon Advance C5045 Error E-0025-0410

Installed a new drive assy today, it turned normal for a few seconds then it broke the same gear again.. I am assuming that the Toner bottle is binding up somehow just not sure what can cause this issue. I am checking the manual hoping for some more guidance.
Thank You

[canonclc]

Re: Canon Advance C5045 Error E-0025-0410

Yes you were correct, it was the drive assy.. when I attached the tool it just spun free and when I took it apart there was a broken gear.

Thank You Very Much

no problem mate, have a good day

[Tim C]

Re: Canon Advance C5045 Error E-0025-0410

Yes you were correct, it was the drive assy.. when I attached the tool it just spun free and when I took it apart there was a broken gear.

Thank You Very Much

The tool is fixed to the hopper assy at the back of the mc.you will need the manual really but it fits over a shaft at the rear
on the hopper assy. You turn it and it opens the hopper door. If it doesn't open you will need the drive assy for that colour .only a 10 minute job.

[canonclc]

Re: Canon Advance C5045 Error E-0025-0410

The tool is fixed to the hopper assy at the back of the mc.you will need the manual really but it fits over a shaft at the rear
on the hopper assy. You turn it and it opens the hopper door. If it doesn't open you will need the drive assy for that colour .only a 10 minute job.

[Tim C]

Re: Canon Advance C5045 Error E-0025-0410

Thanks for the info, I am going back there today. The attached tool you are referring to, is it the laser cleaner tool?
I will try to rotate the Main drive in reverse and the other suggestions

[northernlife]