IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

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  • bartman
    Technician

    Site Contributor
    50+ Posts
    • Sep 2010
    • 50

    #1

    IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

    The toner bottle is not turning when it's drive motor is on. You can move the bottle a little bit and then it will turn. Based on the aforementioned is definitely seems mechanical. I have seen the tech pub recommending replacing the two Cam Bottle Slides. My question is, will the cam bottle slides always fix this problem or can something else cause this. Thank you for any advice
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Re: IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

    Originally posted by bartman
    The toner bottle is not turning when it's drive motor is on. You can move the bottle a little bit and then it will turn. Based on the aforementioned is definitely seems mechanical. I have seen the tech pub recommending replacing the two Cam Bottle Slides. My question is, will the cam bottle slides always fix this problem or can something else cause this. Thank you for any advice
    ------------------mat be just a bug in system

    u can try doing a DCON clear in service mode.

    COPIER > FUNCTION > CLEAR > DC-CON

    NOTE:
    make sure u have a P PRINT with settings/ so u can put them back after clear
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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    • bartman
      Technician

      Site Contributor
      50+ Posts
      • Sep 2010
      • 50

      #3
      Re: IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

      Thank you for the response Teckat. I have a difficult time understanding how the problem could be anything other that mechanical. The machine is driving the add toner motor like it should be, but the bottle is not turning because is seems to be slightly out of position(if you push it in a little bit it turns normally). It really seems like it is not mechanically receiving drive. Am I just not understanding how this systems works?

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

        Originally posted by bartman
        Thank you for the response Teckat. I have a difficult time understanding how the problem could be anything other that mechanical. The machine is driving the add toner motor like it should be, but the bottle is not turning because is seems to be slightly out of position(if you push it in a little bit it turns normally). It really seems like it is not mechanically receiving drive. Am I just not understanding how this systems works?
        -------------------------
        Did u check those two Cam Bottle Slides as u posted about
        & also check if that lock lever is not damaged-must be fully horizontal--
        push all the way down--otherwise, no supply of toner will be made.

        using an OEM Toner Bottle ?


        When u fit the toner cartridge in place, toner is temporarily stored in the sub hopper , inside which is a sensor that makes sure that the amount of toner remains at a specific level at all times. When the developing assembly requests a supply of toner, the machine rotates the feedscrew to move toner from the sub hopper to the developing assembly.
        The machine's toner cartridge serves as a hopper



        The machine is not equipped with a mechanism to detect the replacement of its toner cartridge, but is designed to
        execute toner recovery sequence in response to the following, assuming that the cartridge has been replaced:


        1. the front cover has been opened and closed after the machine has detected the absence of toner inside the toner
        cartridge and the developing assembly.
        2. the machine has been turned off and then on after it has detected the absence of toner inside the toner cartridge and
        the developing assembly.

        The machine's recovery sequence is as follows:

        1. the machine rotates the toner cartridge motor. (intermittently by rotating it for 3 sec and stopping it for 2 sec)
        2. if the toner level sensor inside the sub hopper detects the "presence of toner," the machine stops the recovery sequence.
        3. after repeating the foregoing intermittent operation 20 times and if the toner level sensor inside the sub hopper still does not detect the "presence of toner," the machine will assumes that the toner cartridge has not been replaced and cause the toner cartridge motor to stop.
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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        • bartman
          Technician

          Site Contributor
          50+ Posts
          • Sep 2010
          • 50

          #5
          Re: IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

          Thank you for the thorough explanation of how this system works. Looks like the copier is doing everything it is supposed to except (intermittantly) not mechanically transmitting drive to the bottle.The locking lever looks ok. I have not inspected the cam bottle slides yet. The ones i did order will arrive soon and I will inspect and replace at that time. To replace these parts requires a fair investment of time and I was trying to find out if there is anything else that can cause this before i go in to replace the parts. Again thank you for the help.

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          • elamurugu
            Technician
            • Mar 2014
            • 27

            #6
            Re: IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

            This is TONER bottle frent and riear alinment bush damage. you take out toner hoper assambly and replace the bush on the bottle lock rade.

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            • Tricky
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Apr 2009
              • 2620

              #7
              Re: IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

              Attached Files

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              • spectraindo
                Trusted Tech

                250+ Posts
                • May 2008
                • 313

                #8
                Re: IR4570 Replace Toner Cartridge message when toner bottle is still full of toner

                Take out the whole Hopper assembly and check for broken parts and sometimes sponge seals that break and stuck in the toner path.

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