IR 1030IF keeps innitializing

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323
    #1

    IR 1030IF keeps innitializing

    IR C1030IF starts innitialization with blue line moving across. Then when almost complete the password screen appears for couple of seconds the screen goes black and innitialization starts over again. This is continuous.

    Customer said recently had quality issue and fixing unit was changed. Then tech returned for almost 2 hours after recall for quality again. After tech left machine started continuous innitialization. Customer did receive faxes but that's it. Frank/ActionPhotocopy
    Last edited by axyun; 05-09-2014, 09:07 PM. Reason: Model # left out C for color
    Tags: None
    • axyun
      Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2007
      • 1323
      #2
      Re: IR 1030IF keeps innitializing

      Customer called to offer more info which sounds important. When tech returned he went over to machine and then to customer to ask for password input. Then came back a little while later and told customer machine was turning on and off meaning reinitializing as i said. he told customer it was like that when he came in.

      The thing is that the password screen only popsup for couple of seconds and if it was like that before he came there would be no need to ask for password . Is it possible that something he entered on keyboard provoked the problem. Frank

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23008
          #3
          Re: IR 1030IF keeps innitializing

          It sounds like System Software or HDD to me, axyun. I've never had to do system software on Canon, so I won't be able to advise you on how to do that.

          Perhaps teckat has something to offer. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • axyun
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2007
              • 1323
              #4
              Re: IR 1030IF keeps innitializing

              Thanks David. Never saw this one before but don't like it so far. Frank

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 23008
                  #5
                  Re: IR 1030IF keeps innitializing

                  Originally posted by axyun
                  Thanks David. Never saw this one before but don't like it so far. Frank
                  That's the sane part of you coming through. Your instincts are correct. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • RogerD
                      #6
                      Re: IR 1030IF keeps innitializing

                      I had the same issue on a 1025. On the upper rear of the machine opposite of the fuser I found a thumb drive unplugged it and turned the copier on and it worked. Turned the copier off inserted the thumb drive and it has been working for three months.

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083
                          #7
                          Re: IR 1030IF keeps innitializing

                          Originally posted by axyun
                          IR C1030IF starts innitialization with blue line moving across. Then when almost complete the password screen appears for couple of seconds the screen goes black and innitialization starts over again. This is continuous.

                          Customer said recently had quality issue and fixing unit was changed. Then tech returned for almost 2 hours after recall for quality again. After tech left machine started continuous innitialization. Customer did receive faxes but that's it. Frank/ActionPhotocopy
                          =============================
                          Check for a damaged toner bottle ? Replace anyway !
                          and>
                          All wired connections to the IP PCB should be removed & re-seated, including the DDR module.
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            • axyun
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Aug 2007
                              • 1323
                              #8
                              Re: IR 1030IF keeps innitializing

                              Thank you for your input.
                              I was finally able to access machine as "additional functions" was not available until then to enter into program mode. I am not sure what i did as I was looking for Tcp/ip settings but did not see them. I somewhere selected default setting in one of the management screens. After that the machine finished innitialization for first time. Got password screen and entered info and machine gave ready screen.

                              Machine said job printing but nothing happening. Tried canceling but did not cancel. Pulled plug then machine became totally accessible and job was gone.

                                Comment

                                Previous template Next
                                Working...