hi all, this dumb thing (the tech, me) . the paper tray wont come out. i fiddled and looked everywhere. i even found that it finally pulled the extension out for the legal size position, and then also found the broken blue release lever lock. guess i did that. along with a little plastic thing that was either from the customers kids, or the latch pin for the broken lock. but for a half an hour with the customer standing next to me i found nothing. and i dont want to break anything else. i do find two what looks like white spring loaded latch cams, on the left side one at the middle seen from the under side and the other near the rear. but when i take a tool and hold them away from the tray, its still stuck. does anyone have any tips on removing it without breaking it?? thank you and have a nice new years. Jim