konica bizhub 350 aborts and resets every minute

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  • DOE
    Trusted Tech

    250+ Posts
    • Mar 2010
    • 258

    konica bizhub 350 aborts and resets every minute

    konica 350 that was fine when they left on friday and today it turns on and goes to ready and you can make copies but 10 seconds after making copies abort message comes up, says code 0x0000999 for about 20 seconds then resets itself and you can copy again. it also happens about every minute it sits there unused. goes to abort then resets. never had this happen before, any ideas thanks
  • Phrag
    Trusted Tech

    250+ Posts
    • Oct 2012
    • 417

    #2
    Re: konica bizhub 350 aborts and resets every minute

    Well, if that code fits between 0x00000000 and 0x000fffff or something, then it points to the MFBS board. Thats straight out of the service manual. OS processing system failure.

    Comment

    • bachirabouzeid
      Technician
      • Sep 2015
      • 17

      #3
      Re: konica bizhub 350 aborts and resets every minute

      Probably the problem is in the MFB but 1st try to reinstall the firmware

      Comment

      • JR2ALTA
        Service Manager

        Site Contributor
        1,000+ Posts
        • Feb 2010
        • 2015

        #4
        Re: konica bizhub 350 aborts and resets every minute

        Let it reboot without the network cable plugged in. If it's fine then you have a corrupt print job repeatedly trying to get through. It's usually Google Maps for some reason. Track down which workstation or server and clear the queue.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22668

          #5
          Re: konica bizhub 350 aborts and resets every minute

          I had a bizhub 364e recently that would turn Off and On at 30 second intervals, that turned out to be a hard drive. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • allan
            RTFM!!

            5,000+ Posts
            • Apr 2010
            • 5445

            #6
            Re: konica bizhub 350 aborts and resets every minute

            I have found that reseating the MFPB the ram and the NVram sometimes fix this problem. Disable the and unplug the fax card helped before.
            Whatever

            Comment

            • DOE
              Trusted Tech

              250+ Posts
              • Mar 2010
              • 258

              #7
              Re: konica bizhub 350 aborts and resets every minute

              Originally posted by JR2ALTA
              Let it reboot without the network cable plugged in. If it's fine then you have a corrupt print job repeatedly trying to get through. It's usually Google Maps for some reason. Track down which workstation or server and clear the queue.
              THANK YOU!!!! This was the solution. i unplugged network cable and copier worked fine. had them clear the queue and it all worked great!!!!!! really appreciate everyones advice!!!!

              Comment

              • sauce_boss
                Technician
                • Oct 2011
                • 26

                #8
                Re: konica bizhub 350 aborts and resets every minute

                This can also happen if they have the port in their driver set to LPR instead of RAW. Just something to check to keep it from coming back in the future.

                Comment

                • DadO
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Dec 2007
                  • 401

                  #9
                  Re: konica bizhub 350 aborts and resets every minute

                  Same happened to me last year. After doing all steps ( reseting mem boards, fax, machine...) machine worked like charm but when I plug network cable, it hits abort code almost instant...Now imagine argument between me and It guy who blamed machine....

                  Comment

                  • wseyller
                    Service Manager

                    1,000+ Posts
                    • Sep 2012
                    • 1129

                    #10
                    Re: konica bizhub 350 aborts and resets every minute

                    There is actually a special firmware for this model and the series above it that helps sometimes with the issue. I have even done this firmware flash and it would then allow the job causing the issue to finally print out.

                    The change log says that it is for issue when printing from Google maps site but it helps with other causes.

                    There are other situations that this firmware doesn't help with for example using the wrong print driver or when using Macs 😂

                    For 200/250/350 series it is 4040-0100-H3U-80-002

                    For 222/282/362 series it is A11U-0100-H12-08-002

                    Sent from my XT1254 using Tapatalk

                    Comment

                    • fixthecopier
                      ALIEN OVERLORD

                      2,500+ Posts
                      • Apr 2008
                      • 4714

                      #11
                      Re: konica bizhub 350 aborts and resets every minute

                      Originally posted by JR2ALTA
                      Let it reboot without the network cable plugged in. If it's fine then you have a corrupt print job repeatedly trying to get through. It's usually Google Maps for some reason. Track down which workstation or server and clear the queue.



                      I had one yesterday doing this. Cleared the que and it worked fine.
                      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

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