Bizhub C654 has problems fusing toner to heavy gloss paper.

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  • Darkhelmet
    • Jun 2025

    #1

    [Misc] Bizhub C654 has problems fusing toner to heavy gloss paper.

    This machine is driving me crazy. It prints fine on anything uncoated, and gloss text. But will not fuse properly on any cardstock weight gloss. Specifically #100 gloss cover is the worst. We have replaced all the imaging units, the fuser, The transfer belt, the black developer unit and roller. I have consulted locally with 2 factory techs and they have never seen anything like this before. It will print a few ok, then one or two with patches of missing toner that end up on the next sheet. and it repeats this over and over again. out of 100 sheets there will be roughly 30 bad ones. It seems like the fuser is losing heat during the run or something. Has anyone here seen anything like this?
  • Zaryd
    Junior Member
    • Jun 2021
    • 1

    #2
    Re: Bizhub C654 has problems fusing toner to heavy gloss paper.

    Hello
    Has anyone come up with a solution to the problem above..
    I have a Bizhub c258 which is behaving in the same way. Will print fine for 10 pages and from the 11 page will completly not fuse the image.
    I have replaced the fuser unit and adjusted the fuser temperature to 10+ but we still nothing has changed.

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    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5797

      #3
      Re: Bizhub C654 has problems fusing toner to heavy gloss paper.

      not every kind of paper is supported.
      see attached guide for certified paper for that model.
      Attached Files
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

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      • emujo2
        Service Manager

        1,000+ Posts
        • Mar 2017
        • 1580

        #4
        Re: Bizhub C654 has problems fusing toner to heavy gloss paper.

        100# gloss cover =270 GSM..Thick 4 is 250 to 300 gsm. IMHO you are trying to run a production job through a office machine, and there is no telling how the glossy coat is affecting the heating process..You said yourself, uncoated works fine, yet it's still a machine problem???
        Last edited by emujo2; 12-17-2021, 03:13 PM.

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        • romario
          Trusted Tech

          Site Contributor
          100+ Posts
          • Jun 2020
          • 187

          #5
          Re: Bizhub C654 has problems fusing toner to heavy gloss paper.

          Originally posted by Darkhelmet
          This machine is driving me crazy. It prints fine on anything uncoated, and gloss text. But will not fuse properly on any cardstock weight gloss. Specifically #100 gloss cover is the worst. We have replaced all the imaging units, the fuser, The transfer belt, the black developer unit and roller. I have consulted locally with 2 factory techs and they have never seen anything like this before. It will print a few ok, then one or two with patches of missing toner that end up on the next sheet. and it repeats this over and over again. out of 100 sheets there will be roughly 30 bad ones. It seems like the fuser is losing heat during the run or something. Has anyone here seen anything like this?

          Something similar happened to me with a bizhub c454e, the client put non-compatible toner (generic) to the machine, I had to remove the hopper unit, throw out all the toner, put the original compatible toner, take more than 500 color copies so that the toner that is in the developer change, and solve the problem



























          thanks





          Comment

          • byronf
            Senior Member

            100+ Posts
            • Sep 2017
            • 109

            #6
            Re: Bizhub C654 has problems fusing toner to heavy gloss paper.

            Originally posted by Darkhelmet
            This machine is driving me crazy. It prints fine on anything uncoated, and gloss text. But will not fuse properly on any cardstock weight gloss. Specifically #100 gloss cover is the worst. We have replaced all the imaging units, the fuser, The transfer belt, the black developer unit and roller. I have consulted locally with 2 factory techs and they have never seen anything like this before. It will print a few ok, then one or two with patches of missing toner that end up on the next sheet. and it repeats this over and over again. out of 100 sheets there will be roughly 30 bad ones. It seems like the fuser is losing heat during the run or something. Has anyone here seen anything like this?
            Hi Apply the settings below:

            1. Service Mode - machine - Thick Paper Interval- change to image quality.

            2. Service Mode - System 1 - Warmup - change to Mode 4

            3. Administrator - Expert Adjustment -Image stabilization - change to colour priority.

            Client needs to run stabilize through Administrator - Expert Adjustment - stabilization - atleast once a day preferably in the morning.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22997

              #7
              Re: Bizhub C654 has problems fusing toner to heavy gloss paper.

              Originally posted by byronf
              Hi Apply the settings below:

              1. Service Mode - machine - Thick Paper Interval- change to image quality.

              2. Service Mode - System 1 - Warmup - change to Mode 4

              3. Administrator - Expert Adjustment -Image stabilization - change to colour priority.

              Client needs to run stabilize through Administrator - Expert Adjustment - stabilization - atleast once a day preferably in the morning.
              In addition, glossy media needs to use a media setting one increment hotter, to fuse to the glossy surface. If you're already using Thick4, the machine just cannot stay hot enough to use this media. What gsm media?
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

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