C224 With evenly spaced cyan/magenta line on color copy only.

[CopierCare]

I have a C224 that I just received. Has 80K clicks on it. When I color copy only I get evenly spaced cyan line then magenta line top to bottom. all other modes of print are fine. I know this usually happens when all the steps are not followed when installing. have gone through the installation steps for a C224E several times. No change. Any ideas. Unless there are different steps between C224 and C224e I am at a loss. Usually setting the date right fixes this. Help!

[allan]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Have a look at the installation manual. just had a tech with that using an older C224e manual on a newer C224e and the lines of shame appeared.
Using the right manual fixed it.

[JDR]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Yes the clock in service mode is not set. (Stop 1 1 4 4 C )

[CopierCare]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

I agree that I am probably using the wrong steps. All I can find is an Installation Manual for the C224E. There has to be one out there for the C224 not the E version. Because the E version does not quite fit. anyone out there have the one for the C224?

[CopierCare]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

I did set the clock service with the Stop 1 1 4 4 C. But here is not a setting for the time zone there like the C224E.

[TheBlueOrleans]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

If memory serves from my shop tech days, the stabilization and gradation adjustment has to be run on the 4 series, but not necessarily on the 4e series. twice for print and twice for copy. I think they negated that step with the 4e series.

[CopierCare]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Yes did the Gradation and Stabilization. and I think there in lies the solution. But probably not doing it in the right order or time in the process.

[Elmo]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Do a complete fresh install follow all the instructions in order
tcr,gradation,date&time,install date,serial numbers,unit change the print out list
i had 1 last week doing the same did all the install it sorted it

[CopierCare]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Thanks "Elmo". I will try that. You wouldn't have a PDF of the installation manual you would be willing to send me?

[blaze2000]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Thanks "Elmo". I will try that. You wouldn't have a PDF of the installation manual you would be willing to send me?

here ya go....

[Brett GS]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

here ya go....

Make sure you do the touch panel adjust,if the machine has latest firmware on it the touch panel adjust wont show so you will have to load earlier version.

[docdot69]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

I had the same problem on two machines: bh c224e and one: bh c227. This is a problem when the time zone is not set, and it occurs after you plug in the network cable. The machine gets the right time zone from the internet, and if time zone doesn't match, then it prints magenta or cyan lines looking like time zones on the map. Just set the correct time zone when you are plug in to the net either with service mode or admin mode and the problem should dissapear.
Mine time zone is +1 hours

p.s it only appears when you do color copy or print, does not if you print/copy in b&w.

[Kidaver]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

If memory serves from my shop tech days, the stabilization and gradation adjustment has to be run on the 4 series, but not necessarily on the 4e series. twice for print and twice for copy. I think they negated that step with the 4e series.

Actually on the non e versions you must do the gradations for the copy and print 3 times. The machine performs an average of 3 runs. If you only do 2 it won't average and set the data correctly.

[CopierCare]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Thank you "Elmo" you helped me solve the problem. I got it right after you sent the pdf.

[CopierCare]

Re: C224 With evenly spaced cyan/magenta line on color copy only.

Thank You everyone for your help and post. Having the right Install manual was the key. Machine now running like a deram