C284e error C2253 after being transported to a new location

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  • maksima
    • Jul 2025

    #1

    C284e error C2253 after being transported to a new location

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4708

    #2
    Re: C284e error C2253 after being transported to a new location

    Since machine had a hard move I would look at the PRCB board for damage / cracks, or loose connector. Also anything binded.

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    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8163

      #3
      Re: C284e error C2253 after being transported to a new location

      Dude if it has evidence of a rear impact you could be looking at a hairline crack on any board.

      Looking at your picture it looks like a fairly hard impact.

      Send it back to base/swap it out even if you fix that issue it could cause many headaches in the future!
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk

      โ€‹

      Comment

      • maksima

        #4
        Re: C284e error C2253 after being transported to a new location

        Thanks, most likely this is what I'll end up doing. Doesn't look like an easy fix. To bad this is a beast of a MFP.

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        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4708

          #5
          Re: C284e error C2253 after being transported to a new location

          They usually move ok without damage. I've had them shipped to me from hundreds of miles away and 99% of the time they are ok. And that's saying a lot if you saw some of the trucks & drivers!

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          • maksima

            #6
            Re: C284e error C2253 after being transported to a new location

            It depends if it is moved properly crated on a pallet vs ghetto style strapped inside a minivan. We got it ghetto style. With all the cartridges, drums, etc installed inside the printer. What are people thinking? Anyone with a service manual could share how to get to M2 motor?

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            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4708

              #7
              Re: C284e error C2253 after being transported to a new location

              All the machine I get always have the toners, dev units and drums left inside when shipped. I would rather have the consumables left in machine when transported. Better than being removed and drums exposed to light & dirt, Dev & toners mixed up between machines, etc.
              As long as machines aren't tipped over drums, toner, devs are fine left in machine.

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 8163

                #8
                Re: C284e error C2253 after being transported to a new location

                Here the CE manual but i'm not sure it will help!

                https://mega.nz/#!sAkXwKLZ!k-SWcEjzFeMFbAdq9wC4KzYjwQzByIxI-ymqYOuSzOQ



                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                โ€‹

                Comment

                • maksima

                  #9
                  Re: C284e error C2253 after being transported to a new location

                  Thank you!

                  Comment

                  • Eresources
                    Technician
                    • Nov 2011
                    • 37

                    #10
                    Re: C284e error C2253 after being transported to a new location

                    We recently had one shipped to us from another dealer and it was shipped laid down on the right hand door side of the machine, on a pallet. Apart from one broken panel and scratches on every other panel, it worked okay.

                    Comment

                    • cruzin
                      Junior Member
                      • May 2016
                      • 5

                      #11
                      Re: C284e error C2253 after being transported to a new location

                      I am also experiencing this code after a long distance move. Did you find a solution to this?

                      Comment

                      • Synthohol
                        Certified Konica Expert

                        Site Contributor
                        5,000+ Posts
                        • Mar 2016
                        • 5831

                        #12
                        Re: C284e error C2253 after being transported to a new location

                        I would remove the drum, developing unit and transfer belt and try turning them by hand. it's rare that a motor actually goes, it's usually a consumable that bound up because all the developer is towards the back or towards the front of the DV unit
                        good luck
                        We know a thing or two because we've seen a thing or two.
                        The medication helps though...

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