C364e shrinking PDF scan to email?

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • guitar9199
    Service Manager
    Site Contributor
    1,000+ Posts
    • Sep 2016
    • 1090

    C364e shrinking PDF scan to email?

    Hey gang.... Another puzzler.I have a C364e that when the customer scans to email, the image of the pdf file created is actually shrunk by a fairly substantial bit...maybe 5-7%. It doesn't do that when making a copy.Current settings are...300 dpi- Auto color- Standard PDF. I had to enable edge erase to remove the border on the trailing edge of a scanned pdf until I figure out the fix.Has anyone else seen this, and if so what can I do to adjust it? The client is a bit.... "Persnickety" about their image quality.Thanks in advance...
  • BHM
    Trusted Tech
    Site Contributor
    100+ Posts
    • Feb 2011
    • 126

    #2
    Re: C364e shrinking PDF scan to email?

    I have seen scanned pdf files that would not open in full page view but the actual image was fine.

    If the scanned pdf is printed out is it reduced as well?

    Comment

    • guitar9199
      Service Manager
      Site Contributor
      1,000+ Posts
      • Sep 2016
      • 1090

      #3
      Re: C364e shrinking PDF scan to email?

      Originally posted by BHM
      I have seen scanned pdf files that would not open in full page view but the actual image was fine.

      If the scanned pdf is printed out is it reduced as well?

      Yes it is.

      Comment

      • blackcat4866
        Master Of The Obvious
        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22542

        #4
        Re: C364e shrinking PDF scan to email?

        What reduction? Auto reduction? You can default it to 100%. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • smokeetr
          Technician
          • Apr 2011
          • 19

          #5
          Re: C364e shrinking PDF scan to email?

          there is a software switch setting for that don't remember which switch but I remember you have to hex it to 40

          Comment

          • guitar9199
            Service Manager
            Site Contributor
            1,000+ Posts
            • Sep 2016
            • 1090

            #6
            Re: C364e shrinking PDF scan to email?

            Originally posted by blackcat4866
            What reduction? Auto reduction? You can default it to 100%. =^..^=
            It's already defaulted to 100%... but for some reason everything comes back reduced.

            Comment

            • Copier Addict
              Aging Tech
              Site Contributor
              10,000+ Posts
              • Jul 2013
              • 12494

              #7
              Re: C364e shrinking PDF scan to email?

              Originally posted by guitar9199
              It's already defaulted to 100%... but for some reason everything comes back reduced.
              Is your client's PDF program reducing the scans? Have you tested it by sending a scan to your own laptop?

              Comment

              • guitar9199
                Service Manager
                Site Contributor
                1,000+ Posts
                • Sep 2016
                • 1090

                #8
                Re: C364e shrinking PDF scan to email?

                Originally posted by copier addict
                Is your client's PDF program reducing the scans? Have you tested it by sending a scan to your own laptop?

                They're opening the PDF with Adobe Reader. It's multiple computers on their network, and they are scanning to email...not SMB/desktop scans.

                Comment

                • guitar9199
                  Service Manager
                  Site Contributor
                  1,000+ Posts
                  • Sep 2016
                  • 1090

                  #9
                  Re: C364e shrinking PDF scan to email?

                  Originally posted by smokeetr
                  there is a software switch setting for that don't remember which switch but I remember you have to hex it to 40

                  Did you ever locate this setting? I'm still looking for an answer, but not having a ton of luck on my end.

                  Comment

                  • Copier Addict
                    Aging Tech
                    Site Contributor
                    10,000+ Posts
                    • Jul 2013
                    • 12494

                    #10
                    Re: C364e shrinking PDF scan to email?

                    Originally posted by guitar9199
                    Did you ever locate this setting? I'm still looking for an answer, but not having a ton of luck on my end.
                    When you scan to your own email what is the result?

                    Comment

                    • guitar9199
                      Service Manager
                      Site Contributor
                      1,000+ Posts
                      • Sep 2016
                      • 1090

                      #11
                      Re: C364e shrinking PDF scan to email?

                      Originally posted by copier addict
                      When you scan to your own email what is the result?

                      Identical result..PDF slightly smaller than the original (maybe 5-8%?). Customer is using a Gmail account for SMTP, and just recently noticed the problem. Their machine was replaced 6-7 months ago with a refurbished unit, but nothing was said until last week or so.

                      Comment

                      • Copier Addict
                        Aging Tech
                        Site Contributor
                        10,000+ Posts
                        • Jul 2013
                        • 12494

                        #12
                        Re: C364e shrinking PDF scan to email?

                        Originally posted by guitar9199
                        Identical result..PDF slightly smaller than the original (maybe 5-8%?). Customer is using a Gmail account for SMTP, and just recently noticed the problem. Their machine was replaced 6-7 months ago with a refurbished unit, but nothing was said until last week or so.
                        Could it be an A4 to letter issue?

                        Comment

                        • habik
                          Service Manager
                          Site Contributor
                          1,000+ Posts
                          • Apr 2010
                          • 2015

                          #13
                          Re: C364e shrinking PDF scan to email?

                          Have you tried factory defaults for Scan function?

                          Reloading firmware? Or downgrade and then upgrade? Changing function version down and up?

                          Does the self diagnosis come OK in Service mode?

                          Sent from my Mi A1 using Tapatalk
                          .OK Google! ... will I need Berrocca this morning?
                          Firmwares HERE

                          Comment

                          • guitar9199
                            Service Manager
                            Site Contributor
                            1,000+ Posts
                            • Sep 2016
                            • 1090

                            #14
                            Re: C364e shrinking PDF scan to email?

                            Originally posted by habik
                            Have you tried factory defaults for Scan function?

                            Reloading firmware? Or downgrade and then upgrade? Changing function version down and up?

                            Does the self diagnosis come OK in Service mode?

                            Sent from my Mi A1 using Tapatalk

                            Machine was set to defaults when installed...they only recently noticed the shrinking of the files, so it's likely been happening since it was delivered.

                            We installed the most recent firmware before we even brought it out to the customer. All diagnostics check OK... Strangely, it only happens on scan to file/email. If you make a copy, everything is well within specs....just those pesky PDF files are giving me fits.

                            Comment

                            • BHM
                              Trusted Tech
                              Site Contributor
                              100+ Posts
                              • Feb 2011
                              • 126

                              #15
                              Re: C364e shrinking PDF scan to email?

                              Sorry if I missed it but what happens if you select tiff format? There are some pdf compression settings that you can try if it is only when doing a pdf.

                              Comment

                              Working...