bizhub c368
arrived onsite...
looked at network port on copier
amber and green light flashing on network port almost to solid
unable to enter admin mode...
locked by onsite network support
acquired password
entered...
no network tab
went to service mode
initialized network settings
in system 1 initialization
rebooted copier
waited 10 minutes...
went into admin mode
network tab available
tested copier
copies, prints, faxes, scans, etc.
all work...
next I had to re-enter
network settings
I retested copier... all worked...
connected it to customer network...
unable to print and scan
customer had managed switch that controls network drop
customer reinitialized...
print jobs started printing...
no scanning...
onsite network support re-entered scan to email settings
issue resolved...
I ran ethernet through surge protector
and issue resolved...
if that didn't work I would have to
worst case scenario
arrived onsite...
looked at network port on copier
amber and green light flashing on network port almost to solid
unable to enter admin mode...
locked by onsite network support
acquired password
entered...
no network tab
went to service mode
initialized network settings
in system 1 initialization
rebooted copier
waited 10 minutes...
went into admin mode
network tab available
tested copier
copies, prints, faxes, scans, etc.
all work...
next I had to re-enter
network settings
I retested copier... all worked...
connected it to customer network...
unable to print and scan
customer had managed switch that controls network drop
customer reinitialized...
print jobs started printing...
no scanning...
onsite network support re-entered scan to email settings
issue resolved...
I ran ethernet through surge protector
and issue resolved...
if that didn't work I would have to
worst case scenario