bizhub C364e with FA14 C-4091

[Bix]

Re: bizhub C364e with FA14 C-4091

Two cases in the same place are ambiguous.


Make sure there are no network problems. In my case it was the screen panel but that mistake is pretty general.

[Phil B.]

Re: bizhub C364e with FA14 C-4091

Having the same issue with Km 458 and 308 all in the same location. Have tried everything with no success.
Did changing the ops panel finally cure the problem?

"In summary: the problem was the panel. By replacing the entire screen the problem is solved."

the very last line in his post.

[besto konica]

Re: bizhub C364e with FA14 C-4091

Fa14 is problem in memory
MFPB
You need change it

[danetime]

Re: bizhub C364e with FA14 C-4091

Having the same issue with Km 458 and 308 all in the same location. Have tried everything with no success.
Did changing the ops panel finally cure the problem?

[Bix]

Re: bizhub C364e with FA14 C-4091

No, I didn't. But since the monitor did not work, in the FW installation it started automatically with a wrong Machine Type. Perhaps that caused problems.


However now I put the old MFPB and the old SSD and it all works again.


In summary: the problem was the panel. By replacing the entire screen the problem is solved.

[CompyTech]

Re: bizhub C364e with FA14 C-4091

Hopefully you didn't replace the SSD and the MFPB at the same time.

[Bix]

Re: bizhub C364e with FA14 C-4091

Thank you! However, a short while ago the other machine also crashed the display so I think it's defective.


Now I will try to put back the old motherboard and SSD. I'll keep you up-to-date

[tsbservice]

Re: bizhub C364e with FA14 C-4091

Hi, now I have replaced the monitor from another machine and it seems to work. However, the problem does not occur in the other machine.


However now I have a new problem. With the new SSD and MFPB, the CE Password and Admin password do not work.

Regarding CE Password. Generate request code and send it to KM, they should verify it and give you another to put into the machine, from there you can change Admin pass.

Regarding panel assembly. Change A5C1N15601 Interface Cable.

[Bix]

Re: bizhub C364e with FA14 C-4091

Hi, now I have replaced the monitor from another machine and it seems to work. However, the problem does not occur in the other machine.


However now I have a new problem. With the new SSD and MFPB, the CE Password and Admin password do not work.

[Copier Addict]

Re: bizhub C364e with FA14 C-4091

Hi, bad news: changed HDD, SSD and today the motherboard. Unfortunately none of it worked. The display sometimes freezes and shortly afterwards FA14 always comes out

Have you tried running the machine with the HDD uninstalled and unplugged?
Was the HDD you installed new?

[Bix]

Re: bizhub C364e with FA14 C-4091

Hi, bad news: changed HDD, SSD and today the motherboard. Unfortunately none of it worked. The display sometimes freezes and shortly afterwards FA14 always comes out

[Bix]

Re: bizhub C364e with FA14 C-4091

Ok, it's latest base FW, I will go with latest special version, just in case.
One thing that bothers me is that in your service shop machine worked well, it may be perchance that problems arised at customer's site...but double check network settings and setup.

Hi, it worked well before delivery by the customer.
Actually now also in my office it gives problems. I ordered a new motherboard.

[tsbservice]

Re: bizhub C364e with FA14 C-4091

hello, in full diagnostic everything is ok.
fw version 7 g20-m1

Ok, it's latest base FW, I will go with latest special version, just in case.
One thing that bothers me is that in your service shop machine worked well, it may be perchance that problems arised at customer's site...but double check network settings and setup.

[allan]

Re: bizhub C364e with FA14 C-4091

Would you be able to disable the HDD for a day or so?

[Bix]

Re: bizhub C364e with FA14 C-4091

hello, in full diagnostic everything is ok.
fw version 7 g20-m1


Every day the problem becomes more random. Now when I turn on the printer, the red LED does not flash to indicate scanning preparation and the printer freezes.