Konica Minolta C364e- Blank print outs

[Francisca]

Hi guys,

I have a C364 here, giving me blank print outs. I did replaced the solenoid but it doesn't solved the problem.

Please could you guys help give me some tips on this.

Thanks

[Bix]

Re: Konica Minolta C364e- Blank print outs

Hi, what are the consumables in consideration?


How many pages did this C364e make? What is the toner container in? What about the development unit? It could have problems with the laser unit or anything else.


Give us more details.


good job

[tsbservice]

Re: Konica Minolta C364e- Blank print outs

If only black is missing and you changed SD4 without success you may have problem with developing unit drive. Mark mag roller and check to see if it rotates.
If not drive gears may be stripped.

[GIUBOSS]

Re: Konica Minolta C364e- Blank print outs

Hi guys,

I have a C364 here, giving me blank print outs. I did replaced the solenoid but it doesn't solved the problem.

Please could you guys help give me some tips on this.

Thanks

print do you mean copies too?

[copier tech]

Re: Konica Minolta C364e- Blank print outs

Hi guys,

I have a C364 here, giving me blank print outs. I did replaced the solenoid but it doesn't solved the problem.

Please could you guys help give me some tips on this.

Thanks

What colours are missing 1 or all?

If you stop the machine do you have any image in the transfer belt or image units?

[Jumping Jack Flash]

Re: Konica Minolta C364e- Blank print outs

Print the demo test 3 times from the user level and check if the machine reports warnig

[tsbservice]

Re: Konica Minolta C364e- Blank print outs

Print the demo test 3 times from the user level and check if the machine reports warnig

Interesting, what is purpose of this test? Can you explain a bit more.

[Francisca]

Re: Konica Minolta C364e- Blank print outs

What colours are missing 1 or all?

If you stop the machine do you have any image in the transfer belt or image units?

All colours are missing.

Yup, i did checked the transfer belt and the imaging units but there's no images or even toner particles on them .

Thanks

[Francisca]

Re: Konica Minolta C364e- Blank print outs

Print the demo test 3 times from the user level and check if the machine reports warnig

Ok.

How could you expect me to print the demo page test 3 times on the user level.
When i'm actually having problem with the blank print outs and copies.

I did print the demo test and meter count pages but its all blank.



Thanks

[Francisca]

Re: Konica Minolta C364e- Blank print outs

print do you mean copies too?

Yes both print and copies.

[tsbservice]

Re: Konica Minolta C364e- Blank print outs

Try to replace High Voltage Unit.

[Jumping Jack Flash]

Re: Konica Minolta C364e- Blank print outs

Yes both print and copies.

Does the machine display any warnings? type P9, P28 ... after testing.
If so, then probably the HV Unit is damaged

[Jumping Jack Flash]

Re: Konica Minolta C364e- Blank print outs

Interesting, what is purpose of this test? Can you explain a bit more.

The machine checks the coverage on the transfer belt every 3 prints.
warnings give information if the cause is a laser.

[EarthKmTech]

[Francisca]

Re: Konica Minolta C364e- Blank print outs

I have able to figured out the fault with your tips.

I've swapped the high voltage board (HVB) from a working Konica Minolta C364e and the copier is printing okay now.

Thanks very much for all your kind assistance.

Appreciate y'all