Print jobs not printing at MFP (8, 8e, 9 and i-series)

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  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7635

    Print jobs not printing at MFP (8, 8e, 9 and i-series)

    Just FYI

    Problem: Unable to print, unable to ping MFP, access through (PSWC) and MFP goes offline.

    Cause: Corrupt Network settings.

    Solution: Perform Network data initialization - System 1 > Clear Individual Data > Network Setting Data
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
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  • Bix
    Service Manager

    1,000+ Posts
    • Apr 2018
    • 1421

    #2
    Re: Print jobs not printing at MFP (8, 8e, 9 and i-series)

    Yes, it happened to me on iSeries and Konica Minolta suggested this procedure to me.

    Actually I solved it in a much simpler way: on iSeries WebDav/IP Filtering etc. they are enabled by default. By deactivating these options, for now I have always solved.

    Comment

    • rrrohan
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1971

      #3
      Re: Print jobs not printing at MFP (8, 8e, 9 and i-series)

      Originally posted by Bix
      Yes, it happened to me on iSeries and Konica Minolta suggested this procedure to me.

      Actually I solved it in a much simpler way: on iSeries WebDav/IP Filtering etc. they are enabled by default. By deactivating these options, for now I have always solved.
      im yet to have a customer request the network filter. whos it for, government/military or something?

      Comment

      • Bix
        Service Manager

        1,000+ Posts
        • Apr 2018
        • 1421

        #4
        Re: Print jobs not printing at MFP (8, 8e, 9 and i-series)

        I can't understand the default set utility to ON. Large companies have their own firewall, so nobody uses it.
        These options can be useful for small companies that do not have an IT and you can guarantee maximum security.
        There is the bizhub Secure package that explains to the technician how to set up the MFP to make it secure and prints the certificate that guarantees this. But if you want, if you know some networks, you can do it yourself.

        These default settings slow down the regular installation process. It is not clear why the printer is not communicating to the CSRC or is unable to receive printouts due to some stupid flag set to on.

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